- Avid Reader
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
- Volunteering at local animal shelters and rescue organizations
- Hiking
- Committed to improving personal fitness through regular participation in weight lifting
Alexia Theisen
College Station
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Goodbull Icehouse
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Administration Manager
Shiner Park
04.2024 - 10.2024
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
PBX Operator
Spire Hospitality
06.2022 - 08.2022
- Client rebate reconciliation, reporting, and check requests were all handled by me
- Maintained strict confidentiality to maintain customer confidence and protect operations
- Solved hospitality issues, improved operations, and provided excellent customer service
- Had an excellent attendance record and was always on time for work
- Created files, reports, and records while maintaining confidentiality
- Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy
- Routed incoming calls to the most qualified personnel and departments within the company
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Carhop
Sonic Drive-In
08.2020 - 04.2022
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
- Communicated with management and associates to set and exceed sales and customer satisfaction goals
- Consistently exceeded sales goals by encouraging customers to purchase additional food items such as beverages, desserts, and sides
- Used both manual and electric appliances to clean, peel, slice, and trim food
- Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use
- Maintained professionalism while dealing with high order volumes and quality assurance
- Promoted customer loyalty by efficiently handling food and service complaints
- Consistently double-checked order accuracy and food quality
- Have a lot of conversations with customers and coworkers
Education
Biology - Some college (No degree)
Blinn College
Bryan, TXBachelor of Science - Sociology
Texas A&M University
College Station, TX12-2026
High School -
Aubrey High School
Aubrey, TX05.2022
Skills
- Project organization
- Critical thinking
- Relationship development
- Customer service
- Attention to detail
- Pleasant demeanor
- Accurate and detailed
- Strong multitasking
- Highly reliable
Certification
- First Aid/CPR Certified
- Occupational Safety and Health, Food Safety: Certified
Interests
Timeline
Bartender
Goodbull Icehouse
08.2024 - Current
Administration Manager
Shiner Park
04.2024 - 10.2024
PBX Operator
Spire Hospitality
06.2022 - 08.2022
Carhop
Sonic Drive-In
08.2020 - 04.2022
High School -
Aubrey High School
- First Aid/CPR Certified
- Occupational Safety and Health, Food Safety: Certified
Biology - Some college (No degree)
Blinn College
Bachelor of Science - Sociology
Texas A&M University
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