Alexia Torres
Downey,CA
Summary
Motivated professional with 10 years of experience working with adults and students, focused on providing the best service to others to maximize productivity and safety. Current student studying in the field of Psychology at a University and pursuing a master's degree in the field of School Psychology. Fast learner and highly skilled at engaging in collaborative teamwork. Strong history of successful project management using leadership, innovativeness and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Looking to apply my dedication and skills within a school community that is driven and motivating to make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nail Technician
Self-employeed
Downey, CA
10.2020 - Current
- Conducted consultations with clients to determine their needs and preferences.
- Provided excellent customer service through friendly interactions with clients.
- Responded promptly to customer inquiries and complaints.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Maintained customer records for future reference.
- Performed filing, polishing, trimming, cuticle removal and application of nails as requested by customers.
- Maintained inventory management tasks such as restocking supplies when needed.
- Developed creative designs on nails using a variety of colors and materials.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Followed health regulations regarding sanitation throughout my practices.
Head Cashier Supervisor
Lowes Home Improvment
Pico Rivera, CA
10.2018 - 01.2021
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and came up with a quick resolution.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
- Resolved customer complaints promptly and professionally.
- Performed regular audits of cash drawer balances to ensure accuracy of funds.
- Maintained accurate records of inventory levels, stock transfers, returns, exchanges, and other transactions.
- Created weekly schedules for staff coverage based on peak business hours.
- Assisted in recruiting, hiring, onboarding and orienting new employees.
- Provided guidance on best practices for handling difficult customers or situations.
- Ensured that all safety protocols were followed by team members while operating equipment.
- Coordinated promotional events such as special sales or discounts.
- Processed exchanges and returns by inputting in company database.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Called for backup cashiers during peak times to minimize wait time for customers.
College Volleyball Player - Team Captain
Cerritos Community College
Norwalk, CA
07.2018 - 06.2020
- Exhibited strong leadership skills while motivating others in difficult situations.
- Developed strategies to optimize team performance on the court.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Performed warm-up exercises with team prior to each match.
- Communicated regularly with coaches regarding progress and goals of the season.
- Attended weekly team meetings and practices to discuss upcoming events or tournaments.
- Worked collaboratively with other members of the volleyball program.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Monitored own performance and made necessary changes throughout the season.
- Behaved with sportsmanship and respect toward opposing players and referees.
- Followed team guidelines and standards.
- Played at various positions according to team needs to boost chances of winning.
- Practiced good sportsmanship before, during and after sporting events and practices.
- Arrived at team practices on time and willing to put in work required to improve skills and strategies.
Camp Counselor- Volunteer Work
Saint Dominic Savio Parish
Bellflower, CA
06.2015 - 06.2017
- Developed daily lesson plans for educational activities geared towards TK ages.
- Served as a role model for young campers by exhibiting appropriate behavior at all times.
- Engaged children in arts and crafts, singing, sports activities, swimming, games and field trips while maintaining safe environment.
- Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
- Communicated camper needs, progress and attitudes in weekly staff meetings and made appropriate program adjustments.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Administered first aid and notified emergency medical personnel.
- Supervised campers during meals and other activities to ensure safety of all participants.
- Provided guidance to campers in resolving conflicts or issues that arose between them.
Education
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Carson, CA05-2025
Associate of Arts - Psychology
Cerritos College
Norwalk, CA05-2022
High School Diploma -
Downey High School
Downey, CA05-2018
Skills
- Problem-solving skills
- Goal-Driven
- Data driven
- Hard Working
- Ability to Adapt Quickly
- Motivating
- Collaborative
- Creativity
- Student supervision
- Intrapersonal Skills
- Public Speaking
- Time Management
- Team Leadership
- Policy Enforcement
- Verbal/written communication
- Student Engagement
- Reliability
Affiliations
- Club Volleyball Player (2015-2018)
- Camp counselor (TK-3rd grade)
- High School Volleyball Player
- College Volleyball Player and Team Captain
- Dog Walker for neighbors, family, and friends.
Accomplishments
- Downey High School- Voted All League Player (October 17)
- Cerritos College- Voted First Team All Conference Player (August 2019)
- Lowes Home Improvement- Voted best Cashier (September 2019)
Certification
- Adult and Pediatric First Aid certification
- Adult and Pediatric CPR/AED certification
- Haus D' Beaute, Burbank, Ca- Nail Technician Certification
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Nail Technician
Self-employeed
10.2020 - Current
Head Cashier Supervisor
Lowes Home Improvment
10.2018 - 01.2021
College Volleyball Player - Team Captain
Cerritos Community College
07.2018 - 06.2020
Camp Counselor- Volunteer Work
Saint Dominic Savio Parish
06.2015 - 06.2017
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Associate of Arts - Psychology
Cerritos College
High School Diploma -
Downey High School