Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Hi, I’m
ALEXIA VANN
North Charleston,SC
Summary
Overview
5
years of professional experience
1
Certification
Work History
Csi Group International
Assistant Manager of Collections
02.2024 - 07.2024
Job overview
- Improved cash flow by accurately managing accounts receivable and pursuing timely collections.
- Enhanced client relationships through courteous and professional communication during collections process.
- Improved customer relations through professional communication and negotiation tactics in credit collections.
- Managed a team of collections agents, ensuring compliance with industry regulations and company policies.
- Gained proficiency in accounting software systems such as QuickBooks and Excel, streamlining data entry tasks and report generation processes.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dial America
Customer Service Representative
07.2023 - 10.2023
Job overview
- Adept in providing top-tier customer service by addressing diverse inquiries, resolving issues, and delivering comprehensive support for a wide range of products and services
- Streamlined call center processes for improved efficiency and reduced wait times
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Prospected and secured new business through telesales and relationship building.
SS&C Health
Customer Service Representative
11.2022 - 02.2023
Job overview
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
Medical University of South Carolina
Referral Management Specialist
05.2022 - 11.2022
Job overview
- Streamlined referral process by implementing efficient tracking and communication systems
- Enhanced patient satisfaction with timely coordination of referrals and appointments
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care
- Accessed and reviewed patient records to verify receipt completed referral paperwork
- Scheduled appointments with specialists on behalf of clients.
European Wax Center
Guest Service Associate
10.2020 - 08.2021
Job overview
- Proficient in providing top-notch customer service, ensuring client satisfaction, and addressing inquiries effectively
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction
- Managed front desk operations, ensuring a smooth and pleasant guest experience
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Bi-Lo
Cashier Team Lead
07.2019 - 10.2020
Job overview
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored areas for security issues and safety hazards.
- Increased customer loyalty and retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Applied Science from Billing And Coding, Medical Office Administration
University Overview
Skills
- Language: English
- Customer Service
- Medical terminology
- Insurance claims
- EMR System (Epic)
- Verification (Patient's Information)
- Prior Authorization
- Communication Skills
- Inbound and outbound callings
- Data Entry
- Electronic Medical Record (EMR) systems
- Five9 and Avaya phone systems
- Scheduling or Rescheduling Appointments
- Proficient at Microsoft Excel
- Venipuncture
- Patient Confidentiality
- HIPAA
- Medical Records Review
- Computer literacy
- Patient identification
- Quality assurance
- Attention to detail
- Continuous learning
- Office Administration
- Quickbooks/Microsoft Office
- Critical Thinking
- Calendar Management
- Computer Skills
- Telephone Etiquette
- CRM Software
- Schedule Coordination
- Billing and Invoicing
Certification
- Certified Phlebotomy Technician, All in Vein LLC, 12-2023
Additional Education
Additional Education
- Ultimate Medical Academy, Associate's Degree, Medical Office Administration and Billing and Coding, 2023
Timeline
Assistant Manager of Collections
Csi Group International
02.2024 - 07.2024
Customer Service Representative
Dial America
07.2023 - 10.2023
Customer Service Representative
SS&C Health
11.2022 - 02.2023
Referral Management Specialist
Medical University of South Carolina
05.2022 - 11.2022
Guest Service Associate
European Wax Center
10.2020 - 08.2021
Cashier Team Lead
Bi-Lo
07.2019 - 10.2020
Ultimate Medical Academy - Clearwater
Associate of Applied Science from Billing And Coding, Medical Office Administration
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