Alexia Wadley
Jefferson City,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with an upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Passionate about building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Jefferson City School District
08.2024 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enforced rules and instructions to maintain discipline.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Took part in professional development workshops to boost skills.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Customer Service Representative
State Of Missouri
10.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processing applications for several different professions
- Developed positive relationships with customers through friendly interactions.
- Speaking to providers over the phone and in person
Assistant Head Housekeeper
Fairfield Inn and Suites
01.2019 - 10.2022
- Assisting customers in checking in and insuring they had everything they needed
- Making sure the team was on task and achieving daily goals
- Providing checklist for the team
- Making sure the team was communicating and working together to solve daily issues
Front End Manager
Menards
01.2018 - 08.2020
- Resolved technical issues related to the front end development process.
- Make sure team was staying on task and assisting the customer when needed
- Ensuring a clean space for the team and incoming customers
- Resolving issues with customers and/or the team
- Creating schedules for the following weeks
- Answering phone calls and emails from customers
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO12-2018
Skills
- Product Knowledge
- Paperwork Processing
- Account updating
- Information Security
- Working in a team
- Customer advocacy
Timeline
Paraprofessional
Jefferson City School District
08.2024 - Current
Customer Service Representative
State Of Missouri
10.2022 - Current
Assistant Head Housekeeper
Fairfield Inn and Suites
01.2019 - 10.2022
Front End Manager
Menards
01.2018 - 08.2020
High School Diploma -
Jefferson City High School
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