Alexia Watson
Youngstown,OH
Summary
Driven by a passion for excellence and a track record of success, I leverage my customer service skills and attention to detail to enhance guest experiences and maintain safety compliance. Skilled in POS system operation and effective communication, I excel in fast-paced environments, consistently delivering superior service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Janitor
Cinemark
Boardman, OH
09.2024 - Current
- Notified managers of repair needs or additions to building operating systems.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Ensured compliance with health and safety regulations.
- Monitored building security and safety by locking doors or avoiding hazards.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Hostess
Outback Steakhouse
Boardman, OH
01.2023 - Current
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Spoke with patrons to drive satisfaction with food and service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Accepted payments from guests for dine-in and take-out foods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Ensured compliance with health and safety regulations at all times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Completed day-to-day duties accurately and efficiently.
Cashier
Rulli Brothers Market
Boardman, OH
07.2022 - 01.2023
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Worked closely with front-end staff to assist customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves with merchandise when needed.
- Scanned items and checked pricing on cash register for accuracy.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Skills
- Holiday baking
- Childcare
- Vacuum operation
- Restroom care
- Safety compliance
- Trash compacting
- Custodial machine operation
- Drawer balancing
- Point-of-sale system operation
- Identification checks
- Time management skills
- Excellent communication skills
- Customer service excellence
- Issue resolution
- Empathy and patience
- Product knowledge
- Attention to detail
- Customer relations
- Complex Problem-solving
- Calm under pressure
- Friendly, positive attitude
- Good Telephone Etiquette
- Collecting information
- Compile information
- Self-motivation
- Correct errors
- [55] WPM typing speed
- Continuous improvement
- Organizational skills
- Multitasking and prioritization
- Analytical thinking
- Written communication
Accomplishments
- Outbacker of the Year!
Timeline
Janitor
Cinemark
09.2024 - Current
Hostess
Outback Steakhouse
01.2023 - Current
Cashier
Rulli Brothers Market
07.2022 - 01.2023