Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexia Wellington-Byrd

Raleigh,NC

Summary

I am a seasoned Account Specialist bringing over 10 years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving. Processed Appeals, & resubmittal of insurance. Proficient in All Microsoft Office Applications. I am authorized to work in the US.

Overview

11
11
years of professional experience

Work History

Account Specialist II (Remote)

Jack Henry and Associates, Inc.
Springfield, MO
02.2021 - 06.2023
  • Developed and maintained customer accounts by accurately recording customer information.
  • Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
  • Researched and resolved customer inquiries regarding billing issues or payment disputes.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.
  • Assisted customers in setting up online accounts and provided training on how to use the system.

Benefits Verification Specialist (Remote)

Lash Group
Charlotte, NC
08.2020 - 01.2021
  • Reviewed and verified eligibility of patients for benefits coverage.
  • Verify patient specific benefits for patients that receives a monthly IV infusion at the Specialist Office to ensure this procedure is covered by an individuals provider.
  • Processed and tracked patient benefit claims according to established procedures.
  • Verify If Prior Authorization or Pre-determination is required for service, if needed a process is initiated with the provider.
  • Initiated contact with insurance companies as necessary to obtain additional information needed for verification purposes.
  • Use billing software to prepare and transmit claims.
  • Trained in Medconnect and Fusion Medical systems.

Operations Interviewer

RTI International. RTI
Raleigh, NC
01.2020 - 03.2020
  • Managed company's outbound calls, explained processes and services & Title IV FA data surveys
  • Resolved accounts issues by speaking with CEO's, Chancellors, key holders, multi-key holders, and/or directors/owners of a institute

Cashier

Wendys Restaurant
Raleigh, NC
04.2012 - 12.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Supported team members & Created a customer service friendly environment

Construction Administrator

Romanoff Group
Raleigh, NC
07.2019 - 11.2019
  • Developed and implemented policies, procedures and processes for construction projects.
  • Monitored progress of construction activities to ensure efficient completion within budget and timeline.
  • Coordinated with contractors, subcontractors, architects and engineers to ensure compliance with safety regulations.
  • Created detailed reports on all aspects of the construction process.
  • Answered calls, verified caller & provided information to clients/ vendors
  • Dispatching

Customer Service Representative

PFS Group
Morrisville, NC
06.2018 - 04.2019
  • Provided services 3 projects: Orlando Health, Mainline Health & Albert Einstein Medical Center.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Opened & maintained customer accounts by recording account information.
  • Retained customer accounts by processing customer adjustments.
  • Recommended potential products or services to management by analyzing customer needs.
  • Discussed & Resolved current balances owed, overdue balances, or past due balances accounts.

Customer Service Representative

Conduent
Raleigh, NC
03.2017 - 05.2018
  • Provided troubleshooting help for iOS devices / Mac computers and software issues.
  • Ensured all security calls were verified by identifying customers through their Apple id accounts.
  • Routed all phone inquiries to the appropriate authorized apple departments.
  • Managed three lines of business that included iOS tier1, Mac+ tier1 and Mentoring for Success.
  • Served as a Mentor of Success for newly hired iOS teir1 advisors to ensure their success within the organization.

Education

Diploma in Medical Billing And Coding - Medical Billing And Coding

Miller-Motte Technical College - Wilmington
Wilmington, NC
11-2019

Skills

  • Account Maintenance
  • Financial Recordkeeping
  • Financial Auditing
  • Financial Collections
  • CRM software
  • Remote access software
  • Financial Services
  • Microsoft Windows
  • Microsoft Excel
  • Microsoft Powerpoint
  • Software Troubleshooting
  • Insurance Verification
  • Operating Systems
  • Medical Billing
  • Technical Support
  • Accounting
  • iOS
  • Mentoring
  • Customer Service
  • Cold Calling

Timeline

Account Specialist II (Remote)

Jack Henry and Associates, Inc.
02.2021 - 06.2023

Benefits Verification Specialist (Remote)

Lash Group
08.2020 - 01.2021

Operations Interviewer

RTI International. RTI
01.2020 - 03.2020

Construction Administrator

Romanoff Group
07.2019 - 11.2019

Customer Service Representative

PFS Group
06.2018 - 04.2019

Customer Service Representative

Conduent
03.2017 - 05.2018

Cashier

Wendys Restaurant
04.2012 - 12.2019

Diploma in Medical Billing And Coding - Medical Billing And Coding

Miller-Motte Technical College - Wilmington

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Alexia Wellington-Byrd