Alexia Wheeler
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Teleperformance
Dallas, Texas
02.2024 - 10.2024
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Recommended upgrades or additional features that could enhance user experience.
- Served as first point of contact for incoming technical service calls and emails.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Managed the configuration and setup of customer accounts and systems.
Customer Service Representative
Klarna
Dallas, TX
04.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated system with order specifics and customer details, preferences, and billing information.
Patient Service Representative
Spectraforce Technologies Inc.
Raleigh, NC
01.2023 - 04.2023
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Service Delivery Consultant
Chime Solutions
Dallas, TX
06.2022 - 01.2023
- Provided technical guidance and advice to clients on service delivery issues.
- Delivered customer support services in line with agreed SLAs.
- Kept proof of delivery receipts organized, completing reports on daily shipments delivered and turning in proofs to supervisors.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
Customer Service Representative
ROI Call Center Solutions
Dallas , TX
04.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
W.W Samuell High School
Dallas, TX05-2021
Skills
- Service support
- Desktop support
- Call center experience
- Live chat support
- Microsoft Excel
- Appointment confirmation
- Insurance verifying
- Scheduling appointments
- Medical insurance
- Medicaid
- System updates
- Patient greeting
Timeline
Technical Support Representative
Teleperformance
02.2024 - 10.2024
Customer Service Representative
Klarna
04.2023 - 02.2024
Patient Service Representative
Spectraforce Technologies Inc.
01.2023 - 04.2023
Service Delivery Consultant
Chime Solutions
06.2022 - 01.2023
Customer Service Representative
ROI Call Center Solutions
04.2021 - 06.2022
High School Diploma -
W.W Samuell High School