Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Leadership Experience
Affiliations
Websites
Software
Timeline
Generic
Alexia Williams

Alexia Williams

Brooklyn,NY

Summary

Results-oriented marketing professional with experience in customer service, fashion operations, and public relations. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Demonstrated success in improving guest satisfaction and streamlining procedures. Able to make quick decisions under pressure, ensuring smooth hotel operations and high levels of guest satisfaction.

Overview

7
7
years of professional experience
2
2

Certifications

Work History

Public Relations Assistant

Armand Consulting
09.2024 - Current
  • Support PR campaigns by ensuring consistent messaging that promotes a favorable image for clients through carefully crafted communication strategies.
  • Actively participate in events, engaging with guests to build rapport, represent the client’s brand, and enhance public perception.
  • Build and nurture strong relationships with media representatives and stakeholders to increase positive exposure and strengthen connections that benefit the client's brand.

Front Desk Host

Heyday Skincare
04.2024 - 08.2024
  • Manage front desk operations including greeting clients and professionally answering phone calls and emails
  • Resolved customer complaints and issues in a timely and satisfactory manner, achieving a 95% customer satisfaction rate
  • Maintain appointment scheduling, ensuring accurate and efficient booking for optimal operations.

Fashion Operations Intern

Romeo Hunte New York
01.2024 - 04.2024
  • Developed & executed strategies to engage stylists, clarifying gifting policies & return procedures for brand's garments
  • Coordinated with suppliers to ensure timely procurement of essential fabrics for New York Fashion Week design projects
  • Acquired comprehensive knowledge of merchandising, franchising, and brand logistics, applying this expertise to support marketing and operational strategies effectively.

Marketing and Creative Asset & Intern

Harlem's Fashion Row
10.2022 - 04.2023
  • Supported the creative team in producing high-quality creative assets, including decks and graphics, contributing to a 15% increase in visual appeal
  • Generated persuasive Ask Letters, securing a 25% increase in industry leaders participating as panelists at events
  • Assisted in creating decks & proposals, achieving 30% success rate in securing brand collaborations & sponsorships.

Front-end Associate

Sol Sips
07.2019 - 08.2019
  • Resolved customer inquiries and complaints promptly and professionally, enhancing overall guest satisfaction and loyalty
  • Promoted weekly specials through word of mouth and social media marketing to increase sales and store profits
  • Processed customer satisfaction transactions effectively using POS systems, handling cash, credit card, and mobile payments with accuracy and speed.

Camp Counselor

Brooklyn Children's Museum
07.2018 - 08.2018
  • Collaborated with other counselors to develop weekly learning objectives for 35+ campers through a range of activities
  • Accounted for 35+ campers’ emergency information through a shared document with counselors and management
  • Organized camper excursions through New York City museums to showcase modern day art and performances

Assistant Camp Counselor

Making a Difference Daycare
Brooklyn , NY
07.2017 - 08.2017
  • Developed engaging lesson plans for various age groups focusing on topics like nature education, team building exercises, music, art projects
  • Reduced instances of in-camp injuries by 35% through the delivery of safety awareness on the first day of camp
  • Actively participated in weekly meetings with other counselors to discuss upcoming events and plan activities accordingly.

Education

Bachelor of Science, Marketing -

Hampton University
Hampton, Virginia

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Communication
  • Meta Advertising
  • Digital Marketing
  • Leadership
  • Time Management
  • Analytical Thinking
  • Adobe Illustrator
  • Adobe Photoshop
  • Canva
  • Customer Service
  • Problem-Solving

Certification

  • Meta Social Media Marketing
  • Management of Fashion and Luxury Companies
  • Digital Marketing

Accomplishments

Advertising Management, Hampton University – Hampton, Virginia October 2022

  • Research Analysis & Media Plan – Amazon Advertising Pitch
  • Demonstrated proficiency in Amazon targeting and ad products through insightful pitches, tailored to client needs.

Leadership Experience

Black Retail Action Group Marketing, Outreach, and Promotions Chair July 2022 – May 2023

  • Orchestrated and executed comprehensive social media, communications, public relations, outreach, and event activities, achieving a 40% growth in online visibility
  • Provide creative direction for photoshoots, ensuring alignment with brand aesthetics, style guidelines, and the overall creative vision
  • Generated impactful web content, leading to a 25% increase in new member recruitment and engagement on BRAG's Instagram and TikTok accounts

Hampton University’s Caribbean Pre-Alumni Council Social Media Director July 2022 – May 2023

  • Developed and curated engaging content for CPAC’s social media platforms, resulting in a 35% growth in followers
  • Assisted in the creation and editing of video and photo content, contributing to a 20% increase in content engagement
  • Managed the organization’s social media content and visibility, achieving a 30% increase in online presence

The Wise Org Social Media Team Member August 2021 - May 2022

  • Optimized the organization's social media goals to raise awareness of mental health among college students by 25%
  • Create and curate the organization's social media content, increasing engagement by 30%
  • Manage the company's social media visibility, aiming for a 20% increase in overall reach

Affiliations

American Marketing Association Member August 2019 – May 2023

  • Attended seminars, webinars, and conferences organized by the chapter to enhance marketing knowledge and skills, staying abreast of industry advancements.

Software

Microsoft Excel

Microsoft Powepoint

Microsoft Word

Adobe Illustrator

Adobe Photoshop

Google Sheets

Google Docs

Google Slides

Google Calendar

Canva

Notion

Google Drive

Capcut

Timeline

Public Relations Assistant

Armand Consulting
09.2024 - Current

Front Desk Host

Heyday Skincare
04.2024 - 08.2024

Fashion Operations Intern

Romeo Hunte New York
01.2024 - 04.2024

Marketing and Creative Asset & Intern

Harlem's Fashion Row
10.2022 - 04.2023

Front-end Associate

Sol Sips
07.2019 - 08.2019

Camp Counselor

Brooklyn Children's Museum
07.2018 - 08.2018

Assistant Camp Counselor

Making a Difference Daycare
07.2017 - 08.2017

Bachelor of Science, Marketing -

Hampton University
  • Meta Social Media Marketing
  • Management of Fashion and Luxury Companies
Alexia Williams