Alexia Williams
Peoria,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Trios Hospital
Kennewick, WA
11.2023 - 08.2024
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Medical Assistant
CMA Medicine
Jacksonville, FL
12.2021 - 08.2023
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
Front Desk Receptionist
Levenson Eye Associates
Jacksonville, FL
07.2020 - 12.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
Online Grocery Associate
Walmart
Jacksonville, FL
06.2019 - 07.2020
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Researched products and pricing to ensure accuracy of orders.
- Maintained accurate records of all orders placed through the website.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Provided training and support for new employees joining the company's online grocery team.
- Ensured compliance with local laws and regulations governing e-commerce operations.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
High School Diploma -
Trinity Christian Academy
Jacksonville, FL05.2018
Skills
- Payment Collection
- Data Entry
- Patient Flow Management
- HIPAA Compliance
- Patient Scheduling
- Stocking Supplies
- Patient-Focused Care
- Compassionate
- Documentation and Recordkeeping
- Training Coordination
- Insurance Verification
References
References available upon request.
Timeline
Patient Access Representative
Trios Hospital
11.2023 - 08.2024
Medical Assistant
CMA Medicine
12.2021 - 08.2023
Front Desk Receptionist
Levenson Eye Associates
07.2020 - 12.2021
Online Grocery Associate
Walmart
06.2019 - 07.2020
High School Diploma -
Trinity Christian Academy
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