Alexia Wilson
Memphis,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
11.2020 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Collection Specialist
American Financial (Remote)
10.2018 - 09.2022
- Managed high volumes of multi-lined phone calls in a fast-paced, high-pressure, call-center environment
- Proactively contacted clients to develop billing arrangements, distribute collections letters, and record account activity
- Provided financial counseling to resolve debt situations; educated clients on payment options and installation agreements
- Utilized skip tracking methods to locate clients with delinquent debts; collected and posted client payments to accounts.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Community Support Worker
C2 Communication (Crossroads Hospice) (Remote)
08.2017 - 09.2019
- Supported clients emotionally by demonstrating compassion and empathy; developed long-term recovery plans and goals
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Documented accurate patient information within electronic health records, maintaining confidentiality standards as required by HIPAA regulations.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
High School Diploma -
Central High School
Memphis, TN05.2015
Skills
- Client Focused
- Tech Savvy
- Data-Entry
- Conflict Management
- Relationship Management
- Critical Thinking Correspondence
- Collaboration
- Insurance Verification
- Office Management
- Time Management
- Adaptable & Flexible
- Punctual & Reliable
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Windows Experience
- Problem-solving skills
- Workplace Safety
- Work independently
- Deadline-oriented
- Privacy and confidentiality
References
Available upon request.
Timeline
Mail Processing Clerk
United States Postal Service
11.2020 - Current
Collection Specialist
American Financial (Remote)
10.2018 - 09.2022
Community Support Worker
C2 Communication (Crossroads Hospice) (Remote)
08.2017 - 09.2019
High School Diploma -
Central High School