Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Woods

Theodore

Summary

Fulfillment Department Supervisor at Lowes Home Improvement with strong background in inventory management and employee training. Achieved consistent sales growth by leading teams to exceed targets while improving customer satisfaction. Expertise in conflict resolution and visual merchandising, promoting a collaborative and efficient work environment.

Overview

6
6
years of professional experience

Work History

Fulfillment Department Supervisor

Lowes Home Improvment
Mobile
01.2024 - Current
  • Supervised daily operations in retail environment to ensure efficient workflow.
  • Trained team members on product knowledge and customer service techniques.
  • Managed inventory levels and organized stock for optimal accessibility.
  • Coordinated scheduling to maintain adequate staffing during peak hours.
  • Assisted customers with inquiries and resolved issues effectively and promptly.
  • Implemented safety protocols to promote a safe working environment for staff.
  • Conducted regular merchandising audits to ensure compliance with company standards.
  • Collaborated with management to enhance operational procedures and efficiency.
  • Trained employees on new processes or procedures as needed.
  • Resolved customer complaints in a timely manner.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Conducted performance reviews for staff members.
  • Put together store's large displays.
  • Collaborated with other departments to coordinate activities and resolve issues.

Team Lead

Lowes Home Improvment
Mobile
11.2020 - 01.2024
  • Trained team members on product knowledge and customer service techniques.
  • Assisted customers with product selection and project planning needs.
  • Resolved customer complaints promptly to enhance overall satisfaction.
  • Trained new staff in relevant processes and procedures.
  • Monitored team progress and enforced deadlines.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Led a team of six individuals in achieving quarterly sales targets, exceeding goals.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Cashier

Lowes Home Improvment
Mobile
02.2020 - 11.2020
  • Processed customer transactions efficiently at checkout stations.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout areas.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Provided information on promotions and store policies to customers.
  • Resolved customer complaints with professionalism.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Alma Bryant High School
Irvington, AL
05-2014

Some College (No Degree) -

University of South Alabama
Mobile, AL

Skills

  • Inventory management
  • Employee training
  • Visual merchandising
  • Customer service
  • Team building
  • Scheduling coordination
  • Performance reviews
  • Conflict resolution
  • Leadership skills
  • POS systems operations
  • Retail

Timeline

Fulfillment Department Supervisor

Lowes Home Improvment
01.2024 - Current

Team Lead

Lowes Home Improvment
11.2020 - 01.2024

Cashier

Lowes Home Improvment
02.2020 - 11.2020

High School Diploma -

Alma Bryant High School

Some College (No Degree) -

University of South Alabama

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