Summary
Overview
Work History
Education
Skills
Timeline
Barista

Alexia Zavala

Odessa,TX

Summary

Dynamic and customer-focused professional with extensive experience at Starbucks and Texas Roadhouse. Recognized for exceptional conflict mediation and beverage preparation skills, enhancing customer satisfaction and loyalty. Proven ability to train new hires and foster a collaborative team environment, consistently achieving sales targets through effective upselling techniques.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
11.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server

Texas Roadhouse
01.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Interim Key Holder

Kirkland’s
08.2021 - 01.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Education

Associate of Arts - General Studies

Odessa College
Odessa, TX
05-2021

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Order taking
  • Safe food handling
  • Beverage preparation
  • Coffee expertise
  • New hire training
  • Drink customization

Timeline

Barista

Starbucks
11.2022 - Current

Server

Texas Roadhouse
01.2022 - 12.2022

Interim Key Holder

Kirkland’s
08.2021 - 01.2022

Associate of Arts - General Studies

Odessa College

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Alexia Zavala