Alexia Charlize Talamantes
Austin,TX
Summary
Dynamic and results-oriented professional with extensive experience at Buffalo Wild Wings, adept in multitasking and team collaboration. Excelled in enhancing customer satisfaction and team performance through innovative problem-solving and effective communication. Proficient in medical terminology and patient-focused care, demonstrating a strong blend of analytical thinking and interpersonal skills to drive positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Buffalo Wild Wings
Server/bartender
McAllen, TX
10.2023 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Tropical Smoothie Cafe
Team Leader
Edinburg, TX
01.2022 - 08.2023
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Oversaw training and development programs to enhance team skills and knowledge.
All Valley Pediatrics
Medical Assitant
Edinburg, TX
04.2022 - 01.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
Education
Nursing Essensials - Nursing Education
Rgv College
Pharr, TX10-2022
Medical Assistant - Nursing Education
Rgv College
Pharr, TX09-2022
Skills
- Multitasking Abilities
- FLUENT IN [LANGUAGE]
- Teamwork and Collaboration
- Analytical Thinking
- Time Management
- Excellent Communication
- Patient Flow Management
- Medical office administration
- Inventory Management
- Medical Terminology
- Patient-focused care
- Patient Scheduling
- HIPAA Compliance
- Phlebotomy
- Dementia and Alzheimer's knowledge
- Vital signs and examinations
- EKG set up and monitoring
- Venipuncture and phlebotomy
- Cash Handling
- Work Planning
- Coaching
- Team Supervision
- Leadership
- Team motivation
- Leading Team Meetings
- SMART goals
Timeline
Buffalo Wild Wings
Server/bartender
10.2023 - 10.2024
All Valley Pediatrics
Medical Assitant
04.2022 - 01.2023
Tropical Smoothie Cafe
Team Leader
01.2022 - 08.2023
Nursing Essensials - Nursing Education
Rgv College
Medical Assistant - Nursing Education
Rgv College
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