Alexiah Toval
Honolulu,HI
Summary
Friendly and customer-focused professional with experience in retail and fast-paced restaurant environments, combining roles as a Sales Associate and Server/Busser. Skilled at providing excellent customer service, managing transactions, staying organized under pressure, and handling multiple tasks efficiently. Known for being dependable, detail-oriented, and creative, with a proven ability to support team operations and create positive customer experiences that promote satisfaction
Overview
2
2
years of professional experience
Work History
Sales Associate
The Cove Collection
2169 Kālia Rd, Honolulu, HI 96815
10.2025 - Current
- Maintained up-to-date knowledge of promotions and inventory to support sales efforts.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Organized merchandise displays to increase visibility and drive impulse purchases in-store.
- Resolved customer complaints effectively, ensuring positive outcomes and repeat business opportunities.
- Conducted regular stock checks to maintain inventory accuracy and prevent stockouts or overages.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided friendly, attentive, and respectful customer service to ensure a positive experience for all guests.
Waitress/Restaurant Busser
La Casa Del Ray
Commerce City, CO
10.2023 - Current
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Learned menu items thoroughly to effectively communicate offerings and specials to customers.
- Supported team members during busy shifts by delivering food and beverages efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built relationships with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
Regis Jesuit High School
Aurora, CO05.2025
In Progress - Biology
University of Hawaii At Manoa
Honolulu, HI05-2029
Skills
- Great customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Cleanliness
- Handling complaints
- Active listening
- Time management
- Approachable
- Dependable
- Outgoing personality
- Cash handling
- Stocking and receiving
- Store opening and closing
- Product sales
- POS system operation
- Upselling
Timeline
Sales Associate
The Cove Collection
10.2025 - Current
Waitress/Restaurant Busser
La Casa Del Ray
10.2023 - Current
High School Diploma -
Regis Jesuit High School
In Progress - Biology
University of Hawaii At Manoa