Alexia Harris
Charlestown,IN
Summary
Versatile professional with expertise in logistics coordination, office administration, and customer service. Proven track record in managing supply chains, optimizing inventory, and enhancing operational efficiency. Strong communicator skilled in resolving issues and building positive relationships, with a focus on driving sales and supporting team objectives. Highly organized and detail-oriented, committed to improving customer satisfaction across various work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
M&M Office Solutions
Sellersburg, IN
05.2025 - Current
- Directed and answered phone calls and emails, ensuring timely responses.
- Managed correspondence, reports, and documents for efficient operations.
- Maintained cleanliness and organization of office environment to enhance productivity.
- Updated and managed filing systems, both physical and digital, for easy access.
- Organized company records, invoices, and confidential information securely.
- Provided administrative support to executives and team members as needed.
- Processed invoices, receipts, and financial documents for accurate record-keeping.
- Welcomed office visitors and clients, offering assistance as required.
Logistics Assistant
M&M Office Solutions
Sellersburg, IN
03.2025 - Current
- Developed logistics strategies and procedures to ensure timely delivery of goods.
- Coordinated and monitored supply chain operations, including procurement and inventory management.
- Planned routes and load scheduling for multi-drop deliveries.
- Managed logistics staff, including drivers and warehouse workers, to maintain operational efficiency.
- Identified cost reduction opportunities and implemented efficiency improvements.
- Ensured timely product delivery to enhance customer satisfaction.
- Resolved issues related to shipments, deliveries, and product returns.
Customer Service Representative
M&M Office Solutions
Sellersburg, IN
05.2022 - Current
- Resolved customer inquiries via phone, email, chat, and in-person interactions.
- Provided accurate product and service information to enhance customer understanding.
- Addressed customer issues promptly while maintaining professionalism.
- Diagnosed problems and delivered appropriate solutions efficiently.
- Assisted customers with order placement, tracking, and cancellations.
- Managed billing inquiries, payments, and refund processes effectively.
- Updated customer records in company databases for accuracy.
- Documented all interactions and resolutions to maintain comprehensive records.
Sales Associate
CosmoProf Beauty Supply
Clarksville, IN
01.2021 - 05.2022
- Welcoming customers as they enter the store.
- Offering assistance and answering questions.
- Understanding product features, benefits, and inventory.
- Explaining products to customers and making recommendations.
- Operating cash registers or POS systems.
- Processing payments, returns, and exchanges accurately.
- Stocking shelves and organizing displays.
- Ensuring products are attractively presented and labeled.
- Addressing customer concerns and resolving issues.
- Providing a positive shopping experience.
- Suggesting complementary or higher-end products.
- Meeting sales goals or quotas.
- Assisting with inventory counts and restocking.
- Reporting low stock or damaged goods to management.
- Coordinating with coworkers and management.
- Participating in training and meetings.
Cashier
Xtremenasium
Clarksville , IN
11.2019 - 11.2021
- Processed payments through cash, credit/debit cards, mobile payments, and checks.
- Issued receipts, refunds, and change with precision.
- Balanced cash drawer accurately at shift start and end.
- Maintained a tidy and organized checkout area.
- Restocked bags, receipt rolls, and other supplies efficiently.
- Assisted in restocking shelves and performing light cleaning during downtime.
- Supported team members as required to enhance overall operations.
Daycare Teacher
Kids Care Academy
New Albany, IN
04.2016 - 03.2017
- Monitored activities and interactions to ensure children's safety and prevent accidents.
- Designed age-appropriate educational and recreational activities to foster development.
- Encouraged creativity, social skills, and learning through play in daily routines.
- Managed behavior using positive guidance and effective conflict resolution techniques.
- Maintained tidy and sanitary classrooms and play areas to promote health standards.
- Provided regular updates on children's progress, behavior, and daily activities.
- Reported concerns promptly to supervisors or parents for timely resolution.
- Assisted with feeding, diaper changes, and bathroom routines as necessary.
Education
Associate of Science - Business
Vincennes University
Vincennes, IN05-2021
High School Diploma -
Silver Creek High School
Sellersburg, IN06-2020
Skills
- Supply chain management
- Shipment tracking
- Data analysis and reporting
- Time management
- Attention to detail
- Documentation preparation
- Data entry and database management
- Customer service
- Record keeping and compliance
- Multitasking and organization
- Conflict resolution
- Upselling and cross-selling
- Communication and active listening
- Product knowledge
- POS system operation
- Adaptability
Certification
- Cosmetology License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator
M&M Office Solutions
05.2025 - Current
Logistics Assistant
M&M Office Solutions
03.2025 - Current
Customer Service Representative
M&M Office Solutions
05.2022 - Current
Sales Associate
CosmoProf Beauty Supply
01.2021 - 05.2022
Cashier
Xtremenasium
11.2019 - 11.2021
Daycare Teacher
Kids Care Academy
04.2016 - 03.2017
Associate of Science - Business
Vincennes University
High School Diploma -
Silver Creek High School
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