Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexia Lugo

Socorro

Summary

Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Walmart
El Paso
05.2023 - Current
  • Processed customer transactions with accuracy and efficiency using point-of-sale systems.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided product recommendations.
  • Handled cash, credit, and digital payments securely during transactions.
  • Collaborated with team members to manage peak shopping periods effectively.
  • Resolved customer complaints promptly while ensuring satisfaction and loyalty.
  • Monitored inventory levels and restocked shelves as needed throughout shifts.
  • Adhered to company policies for safety and loss prevention during operations.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Balanced cash drawers at the end of each shift.
  • Informed customers of in-store promotions or pricing specials.
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

Cashier

DDs Discount
El Paso
09.2021 - 05.2023
  • Assisted customers in locating products throughout the store.
  • Managed inventory by restocking shelves and ensuring product availability.
  • Provided friendly customer service to enhance shopping experience.
  • Collaborated with team members to ensure smooth daily operations.
  • Followed safety protocols to maintain a secure work environment.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

Associate of Science - Vet Tech

Pima Medical Institute
El Paso, TX
12-2027

GED -

Ysleta Community Learning Center
El Paso, TX
11-2024

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Inventory management
  • Safety protocols
  • Sales assistance
  • Problem solving
  • Payment processing
  • Customer focus
  • Data entry proficiency
  • Drawer management
  • Multitasking and organization
  • Cash handling expertise
  • Guest services
  • Payment collection
  • Cash handling
  • Account management
  • Telephone management
  • Customer satisfaction
  • Basic math
  • Time management
  • Reliability
  • Time management abilities
  • Customer transactions
  • Electronic Payment Processing
  • Teamwork
  • Retail merchandising
  • Order coordination
  • Check processing
  • Quality assurance
  • Conflict resolution

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Cashier

Walmart
05.2023 - Current

Cashier

DDs Discount
09.2021 - 05.2023

Associate of Science - Vet Tech

Pima Medical Institute

GED -

Ysleta Community Learning Center

Similar Profiles

CREATE PROFILE