Farah Louissaint
Greenville,SC
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant (Long Term Care)
Shift Key
Canton, NC
11.2023 - Current
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Scheduler (Strike)
UCSD Medical Center
San Diego, CA
11.2024 - 11.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
Scheduler
Simpler Staffing
Lake Stevens, WA
10.2022 - 09.2023
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
Certified Nursing Assistant
Encore Medical Staffing
Lyman, SC
04.2022 - 10.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Upstate Home Healthcare Solutions
Greenville, SC
08.2021 - 04.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Nurse Aide
Heartland Health Care Center
Greenville, SC
05.2018 - 08.2021
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Assisted with patient transfer and ambulation.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
Certified Nursing Assistant, EVS
Bon Secours St. Francis Hospital
GreenVille, SC
09.2015 - 05.2018
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Washed blinds, windows, and walls with natural cleaning solutions to remove contaminants and pollutants.
Call Center Representative
Hyatt Hotels Corp
Greenville, SC
09.2014 - 09.2015
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sorted, laundered and put away various laundry items.
Education
Associate of Science -
ITT Technical Institute
Greenville, SCHigh School Diploma -
Ashworth High School
Atlanta, GA07-2009
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Patient room cleaning
- Reliability and punctuality
- Sanitation procedures
- Healthcare facility standards
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
Timeline
Scheduler (Strike)
UCSD Medical Center
11.2024 - 11.2024
Certified Nursing Assistant (Long Term Care)
Shift Key
11.2023 - Current
Scheduler
Simpler Staffing
10.2022 - 09.2023
Certified Nursing Assistant
Encore Medical Staffing
04.2022 - 10.2022
Certified Nursing Assistant
Upstate Home Healthcare Solutions
08.2021 - 04.2022
Nurse Aide
Heartland Health Care Center
05.2018 - 08.2021
Certified Nursing Assistant, EVS
Bon Secours St. Francis Hospital
09.2015 - 05.2018
Call Center Representative
Hyatt Hotels Corp
09.2014 - 09.2015
Associate of Science -
ITT Technical Institute
High School Diploma -
Ashworth High School