Alexias Alexander
Administrative Assistant/ Payroll Assistant
Sacramento,California
Summary
Organized and dedicated Administrative Assistant/ Payroll Assistant professional with experience in case management with a proven track record of providing exceptional customer service and meeting company goals in fast-paced environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Case Manager
TEKsystems/ Horne
Sacramento , CA
03.2022 - 10.2022
- Accomplishes clients care by assessing treatment needs.
- Developing , monitoring, and evaluating treatment plans and progress.
- Facilitate interdisciplinary approaches.
- Monitoring daily staff performance for a team more than 10.
- Admits new clients by reviewing records and applications and conducting team training with new projects.
- Case management for all reviewed and processed applications. Also submitted appeals for applicants applying for CA Rent Relief program.
- Point of contact for tenants and landlord who submitted an online application for the CA Rent Relief program .
- Reviewed and process all submitted documents of applicants for application approval or denial.
- Reviewed all tenant and landlord applications for any irregularities and/or potential fraud then conducted recaptures if needed .
Payroll Administrator
Kenyon Plastering Inc.
Sacramento, United States
09.2021 - 01.2022
- Maintaining payroll information by collating, calculating and entering data
- Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and saving deductions
- Preparing reports that include summaries of earnings, tax deductions, leave, compassionate leave and non-taxable wages
- Calculating payroll liabilities by determining employee taxes, including federal and state income and social security tax, and calculating employer’s payments for social security, unemployment and worker’s compensation
- Resolving payroll discrepancies and answering any employee payroll queries Maintaining all payroll operations according to company policies and procedures
- Processing and issuing W-2 forms to employees
- Led payroll production for both division locations.
- Managed payroll data entry and processing for over 200 employees to comply with predetermined company guidelines.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Monitored company inventory to keep stock levels and databases updated.
Sr. Office Assistant / Dispatch
Department of Waste Management
Sacramento, CA
09.2019 - 06.2021
- Responsible for scheduling both personal and professional tasks that the executive needs to complete Organizing tasks by level of urgency, taking calls and communicating via email with the public and/or drivers
- Dispatched and assisted drivers during their route regarding customers information
- Preformed other duties which include monitoring routes, updating call logs, and recording call information
- Entered daily weight tonnage reports for Corporate reports and ledgers using Excel spreadsheets
- Closed out customer complaints and pick up misses
- Filed daily DVR’s (Drivers Daily Vehicle Inspection Report) in numeric order In charge of daily office tasks such as scanning, faxing, copying, organizing , and light cleaning.
- Answer and direct all calls for South Collection building to the correct executive.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Field Administrative Assistant
Pro Energy Services, SACRAMENTO
01.2019 - 08.2019
- For PG&E including information flow between office, field, vendors and subcontractors Primary field point of contact for daily time entry and tracking of Labor, Material, and Equipment (LM&Es) entries
- Validate daily timesheets for accuracy and include appropriate approvals and signatures Organize, scan and submit daily LM&E sheets to Pro Energy's billing department
- Managers Enter DigAlert tickets and track expiration's Maintain and update job files, controlled forms/logs at the direction of Project Managers Complete job closeout packages, validated deliverables, scan required docs, and submit to customer Phones, copying, faxing, and scanning Proposals, bid presentations, pre-qualifications, and change orders Submitted weekly reports on payroll activities
- Coordinated internal and external meetings and activities by reserving facilities, researching hotel accomodations and coordinating catering services.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Provided scheduling support to multiple individuals by making appointments and managing meetings and calendars.
- Increased managers' productivity by screening calls, interacting with vendors and clients and corresponding to messages via email.
- Completed administrative processes such as time and expense reports.
Manual Order Processing Specialist
SambaSafety
Rancho Cordova, CA
05.2017 - 01.2019
- Screened and processed over 500 Motor Vehicles Records (MVR's) daily for background screening for employers and/or insurance companies Typed 50 wpm, allowing for fast and accurate data entry
- Created Excel reports for managers to review Prepared packages for shipment, pickup or courier delivery to customers
- Assisted with correspondence, reports and special projects Resolved customer issues quickly and effectively to increase customer satisfaction ratings by 40%
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Prepared correspondence, forms, reports, calendars and other documents Input all documents into the records management system
Office Assistant II
California State Public Retirement Systems
Sacramento, California
07.2016 - 04.2017
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Process and prepare documents, such as business or government forms and expense reports
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Call Center/ Clerical Staff
Financial Information Systems of California
Sacramento, California
02.2014 - 04.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Train other staff members to perform work activities, such as using computer applications
- File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required
- Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
PSE Clerk
United States Postal Service
Sacramento, California
10.2012 - 01.2014
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
- Feed mail into postage canceling devices or hand stamp mail to cancel postage
- Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage
- Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders
- Cash money orders
- Keep money drawers in order, and record and balance daily transactions
- Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
Education
High School Diploma - Psychology
TWIN RIVERS ADULT SCHOOL
Sacramento, CA 03.2007 - 07.2008
No Degree - Psychology
SACRAMENTO STATE UNIVERSITY
Sacramento, CA 05.2001 -
Skills
Power Point, Mail Chimpundefined
Timeline
Case Manager
TEKsystems/ Horne
03.2022 - 10.2022
Payroll Administrator
Kenyon Plastering Inc.
09.2021 - 01.2022
Sr. Office Assistant / Dispatch
Department of Waste Management
09.2019 - 06.2021
Field Administrative Assistant
Pro Energy Services, SACRAMENTO
01.2019 - 08.2019
Manual Order Processing Specialist
SambaSafety
05.2017 - 01.2019
Office Assistant II
California State Public Retirement Systems
07.2016 - 04.2017
Call Center/ Clerical Staff
Financial Information Systems of California
02.2014 - 04.2016
PSE Clerk
United States Postal Service
10.2012 - 01.2014
High School Diploma - Psychology
TWIN RIVERS ADULT SCHOOL
03.2007 - 07.2008
No Degree - Psychology
SACRAMENTO STATE UNIVERSITY
05.2001 -
Similar Profiles
Chase GordonChase Gordon
Case Manager at Horne / TekSystemsCase Manager at Horne / TekSystems
Harvey MestasHarvey Mestas
Quality Analyst/Quality Control Analyst at Horne LLP Via TekSystemsQuality Analyst/Quality Control Analyst at Horne LLP Via TekSystems
Andy PandyaAndy Pandya
Englobo Land Sales Consultant at Raine & Horne Land VictoriaEnglobo Land Sales Consultant at Raine & Horne Land Victoria