Alexias Johnson-Smith
El Paso ,TX
Summary
Adept at driving customer satisfaction and team efficiency, I leveraged my expertise in event catering and team management at The Manor at 1011 to enhance event success and foster repeat business. Skilled in food safety and guest relations, I consistently ensured high-quality service, contributing to a significant improvement in overall event execution.
Overview
8
8
years of professional experience
Work History
Banquet Captain
The Manor at 1011
02.2021 - 03.2022
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
Food and Beverage
Marriot Hotel
05.2018 - 03.2021
- Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
- Contributed to higher sales by upselling menu items and promoting daily specials to guests.
- Implemented cost-saving measures by reducing unnecessary expenses while still maintaining high-quality products and services for guests.
- Provided support during events or catering functions, working closely with event coordinators to meet specific requirements for successful execution.
- Supported team members during peak hours, multitasking between various roles as needed.
- Streamlined order processing through effective communication with team members and accurate input into point-of-sale systems.
- Improved safety standards by adhering to proper food handling procedures and consistently monitoring expiration dates.
- Ensured consistent quality by conducting regular taste tests and adhering to established recipes when preparing dishes.
- Demonstrated adaptability by effectively performing both front-of-house and back-of-house duties as required.
- Maintained compliance with local health codes through regular cleaning schedules and strict adherence to sanitation guidelines in all areas of the establishment.
- Boosted overall customer experience by proactively addressing potential issues and providing personalized service in a timely manner.
Bartender
Legendary Events Catering
03.2014 - 05.2018
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
Education
Associate Of Business Administration - Business Economics
El Paso Community College
El Paso, TXSkills
- Team Management
- Banquet Setup
- Team member development
- Staff Leadership
- Food safety and sanitation
- Guest Relations
- Inventory Management
- Corporate event management
- Table setting expertise
- Dietary restriction compliance
- Menu Planning
- Conflict and Complaint Resolution
- High-volume dining
- Customer Service
- Event Catering
- Food Running
- Food and beverage pairings
- Quality Control
- Wine Pairings
- Food Handlers Card
- Point of sale operation
- Multitasking
- Problem-solving abilities
- TABC Certified
Languages
Spanish
Limited Working
Timeline
Banquet Captain
The Manor at 1011
02.2021 - 03.2022
Food and Beverage
Marriot Hotel
05.2018 - 03.2021
Bartender
Legendary Events Catering
03.2014 - 05.2018
Associate Of Business Administration - Business Economics
El Paso Community College