Alexica Allen
Lima,OH
Summary
Strong organizational, written and verbal communication skills while providing administrative support. Recent college graduate with Associates in Business Management degree, accustomed to prioritizing and multi-tasking, dependable and a problem solver. Highly self-motivated, superior work ethic, providing management and team support in pursuit of goals.
Overview
15
15
years of professional experience
Work History
Data Manager
Girl Scouts of Western Ohio
10.2014 - Current
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Worked with providers to define quality metrics and outcome reporting process.
Customer Service Clerk/Supervisor
Lima Family YMCA
10.2008 - 08.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
LACCA, Lima Allen
- Council on Community Affairs) www.lacca.org variety of roles from Policy Council, VP and Board member
Cashier/Customer Service
JC Penny
10.2001 - 02.2003
- Assisted customers with purchases, inventory & merchandising , cashier
- Community Involvement
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science Degree - Business Management
Everest University
07.2014
Skills
- APPLICABLE SKILLS
- MS Word, Excel & PowerPoint
- Research and Data Management
- Salesforce Trained in report creating, running, and documenting
- Inbound/Outbound High Volume calls
- Self-Motivated
- Ability to work under a deadline
- Records Management
- Ability to Prioritize
- Problem Solving and Decision Making
- Excellent Customer Service skills
- Highly organized
- Reading Comprehension
- Administrative Support
- Office Procedures
- External Communications
- PowerPoint Presentations
- Complex Problem-Solving
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Data Manager
Girl Scouts of Western Ohio
10.2014 - Current
Customer Service Clerk/Supervisor
Lima Family YMCA
10.2008 - 08.2014
Cashier/Customer Service
JC Penny
10.2001 - 02.2003
LACCA, Lima Allen
Associate of Science Degree - Business Management
Everest University
Similar Profiles
Jamie StoryJamie Story
Community Development Manager at Girl Scouts Of Western OhioCommunity Development Manager at Girl Scouts Of Western Ohio
Nic CrewsNic Crews
Art Specialist at Girl Scouts Of Western OhioArt Specialist at Girl Scouts Of Western Ohio
Trista ReddyTrista Reddy
Girl Scout at Girl Scouts Of Western OhioGirl Scout at Girl Scouts Of Western Ohio
MICHELLE LADICKSMICHELLE LADICKS
Elementary Intervention Specialist at Perry Elementary SchoolElementary Intervention Specialist at Perry Elementary School
Christina ReserChristina Reser
Registered Nurse, PCU at LanceSoftRegistered Nurse, PCU at LanceSoft