ALEXICEYA VIDOT
Raleigh,NC
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
An analytical, innovative, and strategic professional with a military background and multifaceted skill set in computer science. Extensive training on contemporary methodologies for troubleshooting, cybersecurity, and programming tools. Strong problem- solving skills with the proven ability to diagnose and repair complex mechanical and technological systems. Adept at performing a range of hands-on IT functions including identifying potential issues and implementing measures to mitigate risks. Outstanding skill set in leadership, communication, and collaboration with the proven ability to work productively in teams or independently. MILITARY CLEARANCE Secret CORE COMPETENCIES Cyber Security Operations Complex Problem Solving Conducting Evaluations Data Analysis Database Management Exceptional Customer Service Fraud Detection Management & Team-Leading Planning & Strategizing Expert Process Improvement Risk Management Strong Negotiation Skills Superior Verbal & Written Skills Suspicious Activity Reports Training & Mentoring Treasury Department Guidelines A V Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
COMPUTER OPERATOR
05.2022 - Current
- Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service
- Monitoring and maintaining computer systems and networks
- Talk Staff or clients through a series of actions, over the phone, to help set up systems or resolve issues
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults
- Setting up new users’ accounts, profiles, and aiding with login issues
- Establishing a good working relationship with customers and other professionals including software engineers
- Testing and evaluating new technology
E5 RANK • UNITED STATES NAVY
03.2015 - 03.2020
- Worked collaboratively with cross-functional teams of military personnel to analyze schematics, blueprints and charts
- Performed periodic checks and administrative tasks to optimize the operations and maintenance of complex systems
- Conducted preventative maintenance on ship’s fuel and air systems as well as tests on engines and equipment for optimal performance
- Operated main propulsion equipment and complex engineering control systems
- Maintained sea water, waste drain, oil purification, and manual valve systems
- Developed collaborative skills and adjusted to changing demands and requirements, safely executing tasks and developing plans during emergency situations
- Continuously improved processes while initiating responsibility for team and all relative tasks and training duties
SELF-STUDY, COMPUTER PROGRAMMING
01.2018 - 01.2019
- Acquired valuable hands-on experience with United States Navy IT specialists:
- Python, Security+, SQL, and Office 365
- Analyzed systems functionalities and performed penetration tests, vulnerability threat screenings, and suggested upgrades and corrections
- Fixed and repaired bugs from existing websites and implement enhancements to drive web functionality and speed
- Facilitated design and development of database applications on both client and server-side
FLOOR SUPERVISOR
NET FEDERAL SERVICES
11.2011 - 02.2015
- Represented company with utmost professionalism and integrity when engaging with public and government agencies
- Proactively resolved conflicts promptly among physicians, nurses, and other healthcare employees to effectively execute workflow and administrative tasks
- Entered patient insurance, demographic and health information into software and confirmed administrative records accurately
- Provided comprehensive assistance to all parties, including patients, staff members and insurance company representatives
- Prioritized and or organized a myriad of tasks to efficiently accomplish service goals
- Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and fluctuating workloads
- Collaborated with workers and managers to proactively solve work-related problems
- Counseled and engaged with employees on varying levels regarding work-related activities, personal growth opportunities and/or career development
Education
Bachelor of Science - Computer Science, Intelligence
GPA: 3.77, Dean’s List 2020-2022
Associate of General Studies - undefined
GPA: 3.56, Dean’s List 2019-2020
Skills
- TECHNICAL SKILLS
- MS Word
- MS Excel
- MS Access
- MS PowerPoint
- Analytics
- Google Slides
- Google Forms
- Google Drive
- CERTIFICATION
- Security (June 2023)
- CISSP (September 2023)
- Performance Metrics Development
- Customer Service
- Technical Support
- Time Management
- Analytical Thinking
- Networking Support
- Network Maintenance
- Hardware Repair
- Help Desk Support
- New User Accounts
- Error Simulation
- Data Aggregation Processes
- Job Control
- Problem Analysis
- Network Management
- Microsoft Office
- Critical Thinking
- Web Servers
Certification
ComTIA Security+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
COMPUTER OPERATOR -
05.2022 - Current
- SELF-STUDY, COMPUTER PROGRAMMING
01.2018 - 01.2019
- E5 RANK • UNITED STATES NAVY
03.2015 - 03.2020
FLOOR SUPERVISOR - NET FEDERAL SERVICES
11.2011 - 02.2015
American Public
University - Bachelor of Science, Computer Science, Intelligence
American Public University - Associate of General Studies,