Alexicia Esquilin

Ensured efficient handling of transactions to maintain workflow.

• Handled numerous customer calls simultaneously while executing designated tasks.
• Help customers with phone problems and billing issues
• Verify compliance of updates with current codes.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.