Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alexicia Mitchell

Adams Run,SC

Summary

Dynamic professional with a proven track record at Taco Bell, excelling in team leadership and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and communication. Skilled in cash handling and CPR certified, I adapt quickly to challenges while fostering a positive work environment and driving team performance.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

DSP

Sunrise
06.2024 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.

Key Holder

Dollar General
03.2023 - 09.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.

Assistant Manager

Taco Bell
02.2021 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Baptist Hill High School
5117 Baptist Hill Rd

Skills

  • Team leadership

  • Fast learner

  • Problem-solving

  • Time management

  • Excellent communication

  • CPR certification

  • Adaptability and flexibility

  • Customer service

  • Cash handling

  • Patience and tolerance

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

CPR

Timeline

DSP

Sunrise
06.2024 - Current

Key Holder

Dollar General
03.2023 - 09.2024

Assistant Manager

Taco Bell
02.2021 - 08.2023

Baptist Hill High School

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Alexicia Mitchell