Alexicia Welch
Texarkana,TX
Summary
Proven to enhance efficiency and customer satisfaction at Dillards Department Store, I bring a strong background in office administration and customer service. Leveraging expertise in Microsoft Office and exceptional communication skills, I've successfully managed recruitment processes and vendor relationships, contributing to a positive and productive work environment. My adaptability and problem-solving abilities have consistently improved operational outcomes.
Overview
13
13
years of professional experience
Work History
Store Administrative Assistant
Dillards Department Store
05.2018 - Current
- Assisted in the recruitment process for new employees, reviewing applications and conducting interviews to select top candidates for store positions.
- Ensured compliance with company policies and procedures through diligent review of employee actions and adherence to established guidelines during daily operations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed vendor relationships effectively through timely payments and clear communication of expectations regarding deliveries or services rendered.
- Enhanced customer satisfaction with prompt and accurate processing of sales transactions, returns, and exchanges.
- Upheld a high level of confidentiality when handling sensitive information, ensuring that customer and employee data remained secure at all times.
- Increased store efficiency by promptly addressing customer inquiries, resolving issues to maintain a positive shopping experience.
- Supported the professional growth of fellow employees by offering guidance and mentoring on administrative tasks and responsibilities.
- Enabled store to maintain accurate records by reconciling discrepancies in invoices, purchase orders, and other financial documents.
- Maintained a clean and organized workspace, contributing to overall store appearance and creating an inviting environment for customers.
- Facilitated communication between staff members through effective coordination of meetings, ensuring all team members were informed about important updates and changes.
- Reduced paperwork errors by meticulously organizing documents, maintaining clear records for easy retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Order Specialist
Dillards Department Store
01.2021 - 02.2022
- Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
- Reduced order processing time with thorough attention to detail and efficient multitasking skills.
- Increased on-time delivery rates through careful coordination of logistics operations and effective communication with transportation providers.
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Optimized warehouse organization for efficient order fulfillment, designing a logical layout for easy product access.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Received and followed pick sheets to gather merchandise for customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
Customer Service Representative
Dillards Department Store
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Dillards Department Store
05.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Cashier
Grandys
01.2012 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Criminal Justice
Texarkana College
Texarkana, TX06.2025
Skills
- Scheduling appointments
- Filing systems
- Document Preparation
- Store maintenance
- Sales Support
- Supply Management
- Meeting Coordination
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Customer and client relations
- Document and File Management
- Customer relations and communications
- Decision-Making
- Office Administration
- Documentation and Recordkeeping
- Microsoft Office
- Data Entry
- Office Management
- Database entry
- Excel spreadsheets
- Scheduling and calendar management
- Payroll Administration
Timeline
Order Specialist
Dillards Department Store
01.2021 - 02.2022
Customer Service Representative
Dillards Department Store
01.2020 - 01.2021
Store Administrative Assistant
Dillards Department Store
05.2018 - Current
Sales Associate
Dillards Department Store
05.2018 - 01.2020
Cashier
Grandys
01.2012 - 05.2018
Associate of Science - Criminal Justice
Texarkana College