Alexicia Young
Bartlett,TN
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Shift Leader
Walgreens
10.2023 - Current
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Assistant Store Manager
Family Dollar
11.2021 - 03.2023
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Service Advisor
Cadillac
01.2021 - 07.2021
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Examined records and papers to verify warranty and service contract coverage.
Service Writer
Walmart
11.2016 - 03.2020
- Presented accurate estimates to inform customers of service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Consulted with customers regarding needs and addressed concerns.
Education
Cosmetology License -
Goshen School of Cosmetology
Cleveland, MS05.2017
High School Diploma -
Greenville High School
Greenville, MS05.2015
Skills
- Stock management
- POS systems operations
- Strategic Planning
- Records maintenance
- Sales Techniques
- Customer Service
- Warranty processing
- Cost estimates
- Business development understanding
- Promotional support
Timeline
Shift Leader
Walgreens
10.2023 - Current
Assistant Store Manager
Family Dollar
11.2021 - 03.2023
Service Advisor
Cadillac
01.2021 - 07.2021
Service Writer
Walmart
11.2016 - 03.2020
Cosmetology License -
Goshen School of Cosmetology
High School Diploma -
Greenville High School