Alexie Almazan
1933 Saint Andrews Circle,CA
Summary
Dynamic healthcare leader with extensive experience at County of Santa Clara, excelling in patient care management and quality improvement initiatives. Proven ability to enhance patient satisfaction through effective communication and team collaboration. Skilled in developing training programs while optimizing clinical operations to achieve superior outcomes in diverse healthcare settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
County Of Santa Clara, VHC-Morgan Hill
04.2024 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff in Family Practice, Urgent Care and Specialty: General Surgery, Cardiology, and Gastrointestinal services.
- Acts as the Clinical lead for the Triage and Advice in Primary Care project, acting as subject matter expert on primary care clinical workflow, processes, clinical operation, in collaboration with leadership, quality and standards, and staff development in creating curriculums, resources, and training.
- Established and continuously optimized unit schedules and individual work assignments.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Assistant Nurse Manager
County Of Santa Clara, VHC- Milpitas
02.2019 - 04.2024
- Managed clinical and non-clinical staff in the areas of Family Practice, Internal Medicine, Pediatrics, OBGYN, Diabetes Care Management, Behavioral Health Services and Allergy clinic.
- Assess the staffing needs to provide patient care for a specific patient population and fostering improvement in staff development, personnel training, and standards of patient care.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- I am covering ANM for both East Valley Clinic and Milpitas Clinic between 2019-2020.
Asst. Nurse Manager- Clinical Lead, CVD-19 Vaccine
County of Santa Clara
12.2020 - 02.2022
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals regarding Covid-19 protocols, guidelines, administration and operation on the south county mass vaccine site.
- Evaluate policies and procedures and make recommendations and implement new protocols in the department. Updates staff with new CDC guidelines and collaborates with Medical Director and other Discipline for safe and quality care according to new guidelines.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Trained new nurses, disaster workers and national guards in proper techniques, care standards, operational procedures, and safety protocols.
- Provides clinical assistance and operational oversight for 150+ staff providing care and assisting in operations for the community 7 days a week.
Assistant Nurse Manager
County Of Santa Clara- VHC East Valley
03.2018 - 02.2020
- Managed and supervised both clinical and non clinical personnel in Internal Medicine, Adult Urgent Care, Behavioral Health, and Diabetes Care Management. providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
Quality Improvement Coordinator
County Of Sta. Clara- Administration/ Primary Care
04.2017 - 03.2018
- Collaborated with cross-functional teams to drive process improvements, resulting in increased productivity and reduced waste.
- Coordinates both Health and Hospital System PRIME Program and Whole person Care (WPC) Program quality improvement activities and ensures compliance with deliverables and metrics set as planned.
- Assess service gaps and provides training needs on needed areas to meet goals and objectives of the quality improvement plan.
- Transformation Lead for Projects 1.2: Ambulatory Care Redesign: Primary Care Services and Project 21. Perinatal Care along with other special projects aligned with SCVHHS mission in improving Patient Experience and Patient Satisfaction.
- Monitors metric outcomes and process performance for efficiency, productivity, and sustainability in reaching goals set.
- Participates in various committees within the organization and collaborates with both internal and external entities for integrating processes and system to meet the needs of the High Utilizer’s of Multiple System (HUMs) population.
Clinical Nurse Program Coordinator
County of Sta. Clara- Valley Healthcare
02.2014 - 04.2017
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
- Coordinates and manages the Patient-Family Advisory Program for the entire Hospital and Clinics. Work closely with multidisciplinary team, patients and their families in implementing sustainable changes to help improve the quality of care, continuity of care, patient experience and overall satisfaction of care. Primary Liaison between leadership, management and patients. Task not limited to recruitment, interview and hiring process, presentation to the external community as well as implementation of strategies, methodologies and plan for process improvement. Coordinates and manages program structure, components, contents, and other efforts under the supervision of the program manager.
- Resolvv System Lead, manages daily patient complaints and grievances. Helps patients and families to resolve issues on various aspect of care or system process.
Clinical Nurse
County of Sta. Clara- Valley Healthcare
11.2004 - 04.2017
- Conducted comprehensive assessments of complex medical conditions, facilitating timely interventions to prevent complications in the Telemetry Medical-Surgical Unit with extensive experience in the Orthopedic, Gastro-Intestinal, General Surgery, Interventional Radiology (Biopsy/ Chemo Embolization/IVC Filter Replacement, Cardiac Cath, Angiogram/ etc. procedures) OB-GYN (Maternal Service), with practical experience in taking care acute & chronic illnesses not limited to CHF/ Diabetes/Renal Failure/ Chest Pain/ Angina/ Arrhythmias/ Systemic problems and Palliative Care.
- Utilizes the Professional Practice Model in delivering excellent care to patients of various socio-economic status. Admitting/Transferring/ Discharging patients to SNF/ Home Health Custody/ Primary Care Environment/ Mental Health Services/ Hospice & Home. Acts as relief Charge Nurse supervising the patient care and staff flow of a 56 bed unit.
- Responded to patient emergencies to provide prompt and correct intervention .
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
Education
Master of Science - Nursing
University of Phoenix
Phoenix, AZ06-2016
Bachelor of Science - Nursing
San Jose State University
San Jose, CA06-2006
Associate of Science - Nursing
Evergreen Valley College
San Jose, CA06-2003
Skills
- Patient care proficiency
- Healthcare leadership
- Professional development initiatives
- Patient care management
- Outcome improvement
- Effective Multitasking and problem solving
- Effective under pressure and excellent communication skills
Accomplishments
- Achieved a successful implementation of the Triage and Advice in Primary care program.
- Achieved 100% passing rate for patient care delivery process and clinical operation in Family Practice during SCFHP survey visit.
- Collaborated with Quality and Standards in creating Standardized Medical Alert Response Documentation sheet along side with reviewing and providing expert clinical recommendation on clinical policies.
- Created a Pain management algorithm used by pharmacy and nursing staff.
- Formed an educational info sheet on the use of Incentive Spirometer.
- Led the 1st Unit Based Team project in Primary Care.
- Implemented the transition of Covid vaccine initiative into primary care clinic.
Certification
- AAACN- Certified Nursing Triage
- ANCC- Board Certified Medical-Surgical RN
- BRN- Registered Nurse
- Credentialed EPIC trainer for CPOE, Ambulatory, and Beacon Applications
Timeline
Assistant Nurse Manager
County Of Santa Clara, VHC-Morgan Hill
04.2024 - Current
Asst. Nurse Manager- Clinical Lead, CVD-19 Vaccine
County of Santa Clara
12.2020 - 02.2022
Assistant Nurse Manager
County Of Santa Clara, VHC- Milpitas
02.2019 - 04.2024
Assistant Nurse Manager
County Of Santa Clara- VHC East Valley
03.2018 - 02.2020
Quality Improvement Coordinator
County Of Sta. Clara- Administration/ Primary Care
04.2017 - 03.2018
Clinical Nurse Program Coordinator
County of Sta. Clara- Valley Healthcare
02.2014 - 04.2017
Clinical Nurse
County of Sta. Clara- Valley Healthcare
11.2004 - 04.2017
Master of Science - Nursing
University of Phoenix
Bachelor of Science - Nursing
San Jose State University
Associate of Science - Nursing
Evergreen Valley College
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