Alexie Johnson
Pooler,GA
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Recognized for dependability, ethics, and reliability, excelling as a support specialist and leader by leveraging advanced organizational, technical, and business skills. Collaborates seamlessly with cross-functional teams, committed to ensuring operational and service excellence throughout the organization.
Overview
13
13
years of professional experience
Work History
Office Manager
A & J Auto Body Repair
2023.05 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bar Manager
Decades
2017.10 - 2023.09
- Closed out cash register and prepared cashier report at close of business.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Lead Teller/Teller
Wells Fargo
2015.09 - 2023.05
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts ovia both manual and machine-driven approaches.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
- Assisted in achieving audit compliance, rigorously following internal policies and external regulations.
- Facilitated team meetings to discuss performance metrics and areas for improvement, fostering culture of continuous learning and development.
- Maintained high levels of accuracy and consistency in transaction processing, reinforcing trust and reliability.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Senior Lifeguard
City of Savannah
2011.05 - 2015.08
- Actively participated in regional industry conferences or workshops to stay current on emerging trends in aquatic safety management.
- Developed comprehensive training programs, incorporating industry best practices for water safety and emergency response.
- Mentored junior lifeguards in proper rescue techniques, ensuring consistent high-quality performance across the team.
- Conducted thorough facility inspections to maintain compliance with local health and safety codes.
- Improved communication between staff members by implementing daily briefings and debriefings.
- Managed emergency situations with professionalism and efficiency, coordinating resources and personnel to address incidents quickly and minimize risk to swimmers or staff.
- Coordinated schedules, effectively managing a team of 10+ lifeguards for optimal coverage during peak hours.
- Organized special events such as swimming competitions or fundraisers, coordinating logistics and promoting community involvement.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Ensured swimmer safety by vigilantly monitoring pool activity and enforcing rules and regulations.
- Evaluated staff performance regularly, providing constructive feedback to support professional growth opportunities within the organization.
Education
Some College (No Degree) - Computer And Information Sciences
Armstrong State University
Savannah, GA 2013.09 -
Skills
- Excellent Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Payroll and budgeting
- Employee Coaching and Mentoring
- Team Leadership
- Health and safety
- Attention to Detail
- Punctual and Reliable
- Goal-Oriented
- Trustworthy and Honest
- Complex Problem-Solving
- Office Management
Timeline
Office Manager
A & J Auto Body Repair
2023.05 - Current
Bar Manager
Decades
2017.10 - 2023.09
Lead Teller/Teller
Wells Fargo
2015.09 - 2023.05
Some College (No Degree) - Computer And Information Sciences
Armstrong State University
2013.09 -
Senior Lifeguard
City of Savannah
2011.05 - 2015.08
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