Alexiel Ortiz

- Provide remote customer service support in a high-volume call center, assisting clients with scheduling, service inquiries, and glass repair/replacement needs.

- Utilize SV2 system and Salesforce to manage customer accounts, service requests, and order tracking with accuracy and efficiency.

- Communicate with internal teams and coordinate service logistics using Microsoft Teams and Outlook to ensure timely and effective customer solutions.

- Maintain high standards of professionalism and customer satisfaction through effective problem-solving, active listening, and attention to detail.

- Thoroughly checked and organized appetizers, entrees, and other dishes to ensure their quality and customer satisfaction.

- Communicated effectively between servers, cooks, and managers to ensure workday efficiency.

- Maintained area of work clean and neat through the entirety of the shift.

- Operated cash register collected payments and provided accurate change.

- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

- Helped customers find specific products, answered questions and offered product advice.

- Trained new team members in cash register operation, stock procedures and customer services.

- Served and packaged food to front and occasionally drive thru with high customer service skills.

- Responsible for stocking the line of food (had to prepare food on a timely basis).

- Oversaw cleaning up at the end of the shifts.