Alexiel Ortiz
Orlando,FL
Summary
Dedicated and customer-focused professional with a degree in Integrated Business from the University of Central Florida. Skilled in providing exceptional customer service, efficiently resolving inquiries, and maintaining a positive customer experience in fast-paced environments. Proficient in Microsoft Word, PowerPoint, and Excel, with strong problem-solving and communication skills. Bilingual in Spanish and English, enabling effective communication with diverse customers. Adaptable, detail-oriented, and proactive, thrives in remote settings by staying organized, managing time effectively, and continuously striving for excellence.
Overview
5
5
years of professional experience
Work History
Quality Assurance/Food Expo
Miller's Ale House
05.2023 - 01.2025
- Thoroughly checked and organized appetizers, entrees, and other dishes to ensure their quality and customer satisfaction
- Communicated effectively between servers, cooks, and managers to ensure workday efficiency
- Maintained area of work clean and neat through the entirety of the shift
Store Associate
CVS
02.2020 - 12.2022
- Operated cash register collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
Team Member
Pollo Tropical
08.2019 - 01.2020
- Served and packaged food to front and occasionally drive thru with high customer service skills
- Responsible for stocking the line of food (had to prepare food on a timely basis)
- Oversaw cleaning up at the end of the shifts
Education
Bachelor of Science - Business Administration, Integrated Business
University of Central Florida
Orlando, FL12.2024
Associate in Arts - Business
Valencia College
Orlando, FL12.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance/Food Expo
Miller's Ale House
05.2023 - 01.2025
Store Associate
CVS
02.2020 - 12.2022
Team Member
Pollo Tropical
08.2019 - 01.2020
Associate in Arts - Business
Valencia College
Bachelor of Science - Business Administration, Integrated Business
University of Central Florida
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