Alexika DeVoursney

We serve individuals with intellectual and developmental disabilities (I/DD), often with co-occurring mental health issues, whose support needs exceed the supports offered or provided by community-based residential programs. Individuals may come from family homes, other community programs, legal institutions or hospital settings. These individuals often enter SACU in crisis, and over time, we work to stabilize and transition them to lower levels of care with the goal of reintegrating them into other community-based settings.

Followed all company policies and procedures to deliver quality work.

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase functionality.
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