Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexindria Babcock

Jay,FL

Summary

Driven professional with extensive experience at Jay Hospital, adept in HIPAA Compliance and fostering positive customer relations. Excelled in streamlining patient registration processes and enhancing team productivity through effective task delegation, significantly improving office efficiency and patient satisfaction. Demonstrates strong organizational skills and a commitment to maintaining confidentiality and professionalism in all interactions. Resourceful with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

17
17
years of professional experience

Work History

Jay Hospital Medical Records Tech

Jay Hospital
02.2023 - 09.2024
  • Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
  • Established strong relationships with third-party providers such as labs and radiology centers to coordinate efficient scheduling of diagnostic tests for patients.
  • Maintained comprehensive records of scheduled appointments, cancellations, and reschedules to ensure consistency in patient care.
  • Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.

Jay Hospital Patient Registration Clerk

Jay Hospital
02.2016 - 02.2023
  • Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
  • Enhanced patient experience through friendly interactions and efficient service during registration.
  • Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
  • Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
  • Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
  • Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.
  • Conducted regular audits of patient records to identify inconsistencies or errors, taking corrective action when necessary to maintain data integrity.
  • Expedited emergency room admissions through rapid processing of critical patient information upon arrival.
  • Improved patient registration process by streamlining data entry and reducing wait times.
  • Maintained accurate patient records by diligently updating information in the hospital database system.
  • Organized daily work assignments for team members to maximize productivity and maintain high levels of customer satisfaction within the department.
  • Actively participated in continuing education opportunities to remain current on industry trends and best practices for patient registration processes.

Office Manager, Sales Person, Mechanic Shop Manage

Butler Auto Resources
01.2010 - 10.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Assistant Manager

Family Dollar
09.2007 - 03.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Milton High School
5445 Stewart Street Milton, FL 32570
05.2021

Skills

Patient Scheduling

HIPAA Compliance

Patient Registration

Medical Office Procedures

Confidentiality Practices

Insurance Verification

Appointment Coordination

Data entry proficiency

Professionalism and Etiquette

Strong Organization

Patient confidentiality

Healthcare industry understanding

Customer Service

Office Management

Organizational Skills

Office Administration

Excellent multi-tasking ability

Data Entry

Customer Relations

Money Handling

Team motivation

Product and service knowledge

Staff Training and Development

Staff Supervision

Task Delegation

Timeline

Jay Hospital Medical Records Tech

Jay Hospital
02.2023 - 09.2024

Jay Hospital Patient Registration Clerk

Jay Hospital
02.2016 - 02.2023

Office Manager, Sales Person, Mechanic Shop Manage

Butler Auto Resources
01.2010 - 10.2015

Assistant Manager

Family Dollar
09.2007 - 03.2010

High School Diploma -

Milton High School
Alexindria Babcock