Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Alexious Dickerson

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

CarMax
Peachtree Corners, GA
05.2024 - Current
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Promoted available products and services to customers during service, account management and order calls.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Experience Specialist

Toyota Financial Services
06.2023 - 04.2024
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in the internal database to maintain customer service history details.
  • Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Worked with customers to bring accounts out of repossession status
  • Investigated and resolved customer inquiries and complaints quickly.
  • Bring customers out of Debt and back into good standing

Customer Service Representative

Southern Company Gas
01.2023 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Reservation Specialist

Delta Air Lines, Inc
07.2021 - 08.2022
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Patient Access Representative

Piedmont Henry Hospital
02.2020 - 07.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Customer Service Representative

Wipro Technologies
10.2018 - 09.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.

Order Filler

JCPenney Logistics Center
10.2017 - 07.2018
  • Checked inventory and selected products from specific locations based upon availability.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Entered package information into company's computer system.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Unloaded deliveries from trucks in prompt fashion.

Package Handler

Fedex Ground
02.2016 - 09.2017
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.

Education

High School Diploma -

Mundys Mill High School
Jonesboro, GA
05.2012

Skills

  • Microsoft Word
  • Freight operations
  • Business Development Understanding
  • Retail Sales, Customer Service
  • Report transcription
  • Microsoft Excel
  • Sales expertise
  • Order Fulfillment
  • Credit card payment processing
  • Active Listening
  • Microsoft PowerPoint
  • Time management
  • Attention to detail
  • First call resolution
  • Stress management
  • Task prioritization
  • Verbal and written communication
  • Active listening
  • Report Preparation
  • Customer Relations
  • Technical Support
  • Shipping and Receiving Understanding
  • Critical Thinking

Skills

  • Administrative Support
  • Quality Control
  • Conflict Resolution Techniques
  • Customer Experience Improvement
  • Effective Customer Communication
  • Productivity Standards
  • Operational Efficiency

Timeline

Customer Care Representative

CarMax
05.2024 - Current

Customer Experience Specialist

Toyota Financial Services
06.2023 - 04.2024

Customer Service Representative

Southern Company Gas
01.2023 - 05.2023

Reservation Specialist

Delta Air Lines, Inc
07.2021 - 08.2022

Patient Access Representative

Piedmont Henry Hospital
02.2020 - 07.2021

Customer Service Representative

Wipro Technologies
10.2018 - 09.2019

Order Filler

JCPenney Logistics Center
10.2017 - 07.2018

Package Handler

Fedex Ground
02.2016 - 09.2017

High School Diploma -

Mundys Mill High School

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Alexious Dickerson