Alexis Abadeza
Elk Grove,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Branch Manager
OE Federal Credit Union
05.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Branch Manager
US Bank
02.2017 - 12.2020
- Motivated people to produce the highest-quality outcomes; created an environment where people vigorously pursued continuous improvement
- Provided management oversight to sales and operations in the branch
- Held employees accountable for results; established action plans for improvement and moved quickly to address/correct poor performance
- Worked effectively with Specialist and actively engaged them as part of the team, provided direct and meaningful feedback and held them accountable
- Empowered employees to use appropriate judgment to help customers
- Built trust and rapport among branch team and created a positive and friendly branch environment that fostered teamwork and productivity
- Scheduled employees effectively and maintained effective staffing levels to maximize customer satisfaction
- Experimented with a variety of approaches to overcome obstacles and generate innovative solutions
- Stayed flexible and resourceful; responded well to a variety of challenges and situations
- Took clear steps to simplify, enhance and improve collaboration to achieve goals
- Actively pursued opportunities that expanded own knowledge and skills; motivated the team to continuously learn and develop
- Established a solid reputation by acting ethically and with integrity
- Coached, spent time with and offered meaningful feedback to all team members; empowered and enabled others to develop and excel
- Created an environment in which employees felt a strong sense of ownership and accountability toward creating the best possible customer experience
- Regularly pushed self and others to set and achieve high performance standards
- Built a strong sense of urgency within the team to exceed goals and beat deadlines
- Exceeded performance expectations and contributed in an exceptional way towards business objectives
- Always delivered on commitments, even in difficult circumstances.
Branch Manager
JPMorgan Chase
11.2013 - 10.2016
- Helped employees fully understand their incentive plans and built personalized plans to maximize earnings for employees and branch
- Maintained strong knowledge of Chase products and services; ensured customers understood products, services and fees while communicating the value of Chase
- Regularly communicated results to the branch team and helped each understand the connection between their individual contributions and the branch’s P&L
- Provided leadership, guidance and support in the development of all employees
- Effectively supported the implementation of new products and services in the branch
- Followed compliance procedures and protocol and focused on details and accuracy; escalated exceptions as appropriate
- Built effective relationships with customers, business partners, staff and senior leadership team
- Recognized employees for performance while motivating, engaging and inspiring to exceed
- Communicated clearly, simply and often to employees and customers and acted on feedback
- Achieved business growth by improving revenue/expense and exceeding customer expectations.
Education
High School Diploma -
Center High School
Antelope, CA01.2001
Skills
- Strong personal computer skills including proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and Adobe Acrobat
- Ability to type 40 WPM and 10 key by touch
- Detail oriented with the ability to manage time and meet deadlines
- Dependable, flexible, excellent oral and written communicator
- Superior leadership and organizational skills
- Team player with strong problem-solving skills
- Impressive customer-relations background
- Ability to multi-task, exceed production standards and excel in a fast-paced work environment
References
Available upon request
Timeline
Branch Manager
OE Federal Credit Union
05.2021 - Current
Branch Manager
US Bank
02.2017 - 12.2020
Branch Manager
JPMorgan Chase
11.2013 - 10.2016
High School Diploma -
Center High School