Alexis Abrams
Silver Spring,MD
Summary
Accomplished Assistant Branch Manager with a proven track record at TD Bank, enhancing customer satisfaction and financial stability through strategic marketing and strong operational leadership. Skilled in operations management and team-building, I've significantly reduced fraud instances and improved service quality. My approach prioritizes customer relationships and decisive action, driving branch success.
Overview
14
14
years of professional experience
Work History
Assistant Branch Manager, Operations
TD Bank
04.2023 - Current
- Developed marketing strategies designed to drive increased foot traffic into the branch location; these efforts resulted in an uptick in new account openings over time.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
- Strengthened internal controls, resulting in a marked reduction in instances of fraud and other forms of financial malfeasance.
- Managed cash flow effectively to protect the branch''s financial stability while meeting all operational expenses promptly.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
- Promoted a positive work environment through employee engagement activities and open communication channels.
- Developed comprehensive training programs for new hires to ensure smooth onboarding and consistent service quality.
Bank Teller Supervisor
Eagle Bank
05.2017 - 04.2023
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Supervisor
Andrews Federal Credit Union
01.2011 - 06.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Associate of Arts - Accounting And Finance
University of Guyana
Turkeyen Campus Georgetown Guyana06-1995
Skills
- Operations Management
- Budget Planning
- Sales management
- Branch Operations Management
- Team Player
- Strong team-builder
- Attention to Detail
- Excellent time management skills
- Customer Relationships
- Decision-Making
Timeline
Assistant Branch Manager, Operations
TD Bank
04.2023 - Current
Bank Teller Supervisor
Eagle Bank
05.2017 - 04.2023
Supervisor
Andrews Federal Credit Union
01.2011 - 06.2017
Associate of Arts - Accounting And Finance
University of Guyana