Alexis Absher
York,PA
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
10
10
years of professional experience
Work History
Shift Leader/Assistant Manager
Auntie Anne's Pretzels
York, PA
03.2024 - Current
- Ensured all employees received essential job and safety training
- Ensured workforce compliance through regular performance checks.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Trained new employees on company policies, operational procedures, and customer service standards.
Shift Leader
Presto
York, PA
04.2022 - 08.2023
- Receive customer orders
- Process customer orders efficiently
- Resolved customer issues effectively
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
Flagger/Traffic Control
C&F Enterprises Traffic Control
04.2022 - 08.2022
- Coordinated efficient assembly and disassembly of setups
- Inspected and maintained safety equipment such as cones, barricades, signs and flags.
- Set up temporary traffic control devices to alert motorists of upcoming construction areas.
- Held stop and slow paddles to direct traffic around active work sites.
- Responded quickly to emergency situations by utilizing flagging techniques or diverting traffic away from the danger zone.
- Directed traffic away from work zones while maintaining safety regulations.
Assembly Line Worker
Harley-Davidson
York, PA
10.2021 - 03.2022
- Assembly of motorcycles
- Assembled components of a variety of products, adhering to production specifications.
- Ensured work areas were kept clean and organized at all times.
Cashier/Stocker/front end coach
The GIANT Company
Quarryville, PA
06.2019 - 05.2021
- Ensured timely restocking of merchandise
- Managed unloading of trucks
- Maintained efficient stockroom arrangement
- Handled incoming calls
- Handled cash transactions efficiently
- Delivered exceptional service at company's customer center
- Managed store's front end operations
- Monitored cash registers
- Managed store operations during opening and closing hours
- Performed accounting duties for store operations
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier/Deli Clerk
Musser's Market
Quarryville, PA
05.2015 - 07.2016
- Managed order intake and preparation for deli services
- Operated cash register efficiently
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Counter Person
Rosie's Pizza
Quarryville, PA
09.2014 - 08.2015
- Created various pizza styles
- Processed customer requests efficiently
- Delivered customer meals efficiently
- Assisted customers in selecting menu items.
- Greeted customers and asked what they would like to order.
- Processed payments for orders using a cash register.
- Provided accurate change for customer transactions.
- Stocked shelves with products, such as chips and candy bars.
- Organized the counter area to maintain cleanliness and orderliness.
- Prepared food items according to customer requests, including burgers, sandwiches, and salads.
- Cleaned all surfaces, equipment, utensils, dishes, and glassware after each shift.
- Served drinks such as coffee or soda to customers at the counter.
- Checked expiration dates on food products before restocking shelves.
- Replenished condiments such as khup, mustard, mayonnaise, relish.
- Removed trash from work areas throughout shift.
- Delivered top quality customer service while managing multiple tasks.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
Education
Graduate -
Solanco High School
Quarryville, PA06.2014
Skills
- Cash Handling Expertise
- Inventory Management
- Cleaning Operations Experience
- Team Leadership
- Cash Management
- Organizational Skills
- Culinary Preparation
- Customer service
- Culinary Service
- Culinary Skills
- Accounting
- Retail Sales Expertise
- Serving Experience
- Food Handling
- Shift Management
- Host/Hostess
- Assembly Line Operations
- Meal Preparation
- Retail Merchandising Strategy
- Dining Area Support
- POS System Proficiency
- Food Production
- Dining Establishment Expertise
- Team Shift Oversight
- Cash Handling Expertise
- Safe Food Handling
- Server
- Driving
- Sales
Affiliations
- Active member of Bible Baptist Church
References
References available upon request.
Timeline
Shift Leader/Assistant Manager
Auntie Anne's Pretzels
03.2024 - Current
Shift Leader
Presto
04.2022 - 08.2023
Flagger/Traffic Control
C&F Enterprises Traffic Control
04.2022 - 08.2022
Assembly Line Worker
Harley-Davidson
10.2021 - 03.2022
Cashier/Stocker/front end coach
The GIANT Company
06.2019 - 05.2021
Cashier/Deli Clerk
Musser's Market
05.2015 - 07.2016
Counter Person
Rosie's Pizza
09.2014 - 08.2015
Graduate -
Solanco High School
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