Alexis Acosta

Non-Disclosure agreements remains active

(I listed this job with the sole purpose of communicating my current employment status)

(Unfortunately for legal purposes I can't provide any other information than what's listed below, I'm able and open to answer any questions regarding most of my daily duties and responsibilities as long as it's not mentioned in the non-disclosure's contract )

• Performed some accounting or financial advice (for verification purposes with client and accounting department team)
• Coordinated travel arrangements, including flights, accommodations, and itineraries
• Utilized electronic signature software applications for remote online signings.
• Created and signed depositions and affidavits used in courts of law.
• Provided explanations of legal documentation to clients prior to notarization.
• Maintained confidentiality regarding sensitive information, Client's and client's family right to privacy, Client's related information to each transaction and or business relationship and associates
• Private notary services with nonprofits organizations and individuals partners
• Prepared records of client progress and services performed
• Provided assistance communicating, typing correspondence or obtaining information.
• Coordinated meeting and work schedules for staff teams and executives.
• Managed household inventory and maintenance schedules
• Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization
• Monitored vital signs and medication under supervision of registered nurse.
• Driving client and the client's family anywhere from 1 to 450 miles trips

(Job Roles demanded a series of training and certifications for multiple duties and responsibilities. Please be advised this certifications can be found in this resume's under the "Education" section.)

Why am I looking for a new job ?

Current employer / client , will be relocating to another continent permanently and has asked me to come along but I respectfully declined .

Working in a related field for any of the clients associates or business partners is not an option because it imposes a possible conflict of interest , it also seems inappropriate in my part , I was asked and advised personally not to do so as well and because during my time working there I grew up a really close family-alike relationship with the client and the client's family and I will always respect their wishes and decisions therefore I’m looking for a change of pace, applying my skills and knowledge I have acquired of all my former employers and hopefully learning new things in the new role

Thank you for your understanding

Kindly,

Alex.

Hybrid- Office and Remote

Family Owned Business

My father started the company and asked me to work with him due to his lack of knowledge in the legal and accounting department, we had a game plan for the company's future and I was his company's manager, he would work mostly in the field meanwhile I did his paperwork and accountings, he started the company with $5,000 back in November 2019( I invested and partnered) and I joined his workforce shortly after, in January 2020 .

We sold our client’s s list and company's right in 2023 for over $250,000.

• Supervising technicians (3 daily) routes, work and daily activities
• Payroll and attending employee's benefits, daily routes, individual schedules(PTO's and vacation days included), employee's & customer's concerns or inquiries, reviews, feedbacks on the company, etc...
• Send our documentation required such as liability insurance information, quotes & invoices, payment information including billing and mailing address
• Arrange company calendar & schedule for important meetings, marketing events or contractor visit schedules (I schedule by priority based on work order quantity or if the customer paid premium service
• I also take into account both the customer and technician availability and once that is coordinated I arrange the daily route with the technician available)
• Oversee business marketing strategies and sales operations
• Database and Surveys
• Ensure the team is appropriately selling the business product and services thought their daily work and apply sales during the process
• Promoting the business online and/or in person, Sales calls and also public displays (company's vehicle, posters
• Updating the business past customer on our new promotions and new features
• Business Administration for a family owned business

Remote /Worked from home

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
• Ensure accurate record-keeping with diligent data entry and database management for vital company information
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Executed record filing system to improve document organization and management
• Scheduled office meetings and client appointments for staff teams
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts

Marina Blue Condominium

888 Biscayne Blvd ,Miami Fl 33132

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
• Trained new staff on correct procedures, compliance requirements, and performance strategies
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests
• Collaborated with team members to handle guest requirements from check-in through check-out
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand
• Scheduled and assigned daily work and activities for team members
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
• Entered and updated sensitive customer information during check-ins and room changes
• Answered multi-line phone system and transferred callers to appropriate department or staff member
• Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks
• Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently
• I'm a former member of CastleGroup for overS years I was in the company and I was able to find better opportunities within the company itself multiple times such as:
• Full-time schedule (started as part-time weekend nights)
• Promoted to the Morning shift Mon-Fri
• Promoted to Front Desk Supervisor