ALEXIS ACQUAYE
Newark
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
8
8
years of professional experience
Work History
Client Advisor
Neiman Marcus
10.2024 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Concession Supervisor
Reiss London
10.2023 - Current
- Utilize Bconnected to communicate and stay in contact with potential clients
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement
- Managed Mannequin styling, ensuring alignment with current fashion trends and company branding guidelines
- Managed and maintained shipment and stock control
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills
- Worked jointly with team members to assist with closing sales, cross selling, and upselling of products and services
- Trained team members in successful strategies to meet operational and sales goals
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas
Concession Sales Associate
Ted Baker
06.2023 - 10.2023
- Utilize Bconnected to communicate and stay in contact with potential clients
- Managed inventory levels for optimal stock availability and minimized over stock situations
- Collaborated with management to develop sale goals and strategies that aligned with company objectives
- Trained and oriented associates to maximize team performance
- Managed Mannequin styling, ensuring alignment with current fashion trends and company branding guidelines
- Streamlined Merchandise replenishment process, minimizing downtime between restocking periods on the sales floor
Customer Service/ Fulfillment and Logistics
Nordstrom
09.2019 - 10.2023
- Improved product knowledge on continuous basis to provide optimal service, reverse returns, and achieve sales quotas
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Cross trained in multiple areas to support team members with high volume task loads
- Promoted service excellence throughout retail transactions to foster customer loyalty and satisfaction
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Restocked shelves, and racks with latest merchandise and change signage to promote special items
Service Ambassador
Neiman Marcus
10.2022 - 02.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Initiated friendly conversation with customers to determine level of assistance required
- Used product knowledge to suggest items to match client needs
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well stocked, organized and current
Manager
Taste of Flava
02.2017 - 09.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guest and employees
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Resolved and investigated complaints regarding service, food quality and accommodations
- Managed accounts payable, accounts receivable and payroll
- Created detailed reports on weekly and monthly revenues and expenses
Passenger Service Agent
United Ground Express
10.2018 - 09.2019
- Greeted passenger's and provided boarding instructions
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery
- Pushed wheelchairs with passenger's through terminal and gate areas to ease transport
- Assessed passengers needs and abilities to deploy correct mobility equipment
- Upheld uniform and conduct to maintain professional appearance
Education
Fashion Business Management
Fashion Institute of Technology
New York, NY05-2028
High School Diploma -
New Jersey Youth Challenge Academy
Sea Girt, NJ09.2017
Skills
- POS System Operation
- Product Knowledge
- Merchandise Receiving and Handling
- Staff Training
- Management Support
- Inventory Control
- Visual Support
- Sales Goal Attainment
Languages
Italian
Elementary
Timeline
Client Advisor
Neiman Marcus
10.2024 - Current
Concession Supervisor
Reiss London
10.2023 - Current
Concession Sales Associate
Ted Baker
06.2023 - 10.2023
Service Ambassador
Neiman Marcus
10.2022 - 02.2023
Customer Service/ Fulfillment and Logistics
Nordstrom
09.2019 - 10.2023
Passenger Service Agent
United Ground Express
10.2018 - 09.2019
Manager
Taste of Flava
02.2017 - 09.2022
Fashion Business Management
Fashion Institute of Technology
High School Diploma -
New Jersey Youth Challenge Academy
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