Alexis Adams
Baton Rouge,LA
Summary
Dedicated Pharmacy Technician specializing in sterile compounding and efficient claims processing. Streamlines medication workflows and enhances patient communication, ensuring regulatory compliance and improving overall service delivery in fast-paced pharmacy environments.
Overview
7
7
years of professional experience
Work History
Refill Technician
Shields Health Solutions
Baton Rouge, Louisiana
05.2025 - Current
- Executed outbound patient refill calls, ensuring timely completion of refill requests.
- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Answered, resolved, and triaged inbound inquiries, enhancing patient communication and support.
- Clarified prescription orders with pharmacist and clinician.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Manage, organize, and update relevant data using database applications.
- Applied observations and recommendations to operational issues, improving productivity, quality, and customer service.
- Trained new hires on standard operating procedures and company policies.
- responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy
Pharmacy Technician
Albertsons Savon Pharmacy
Baton Rouge, La
10.2023 - 04.2025
- Use pharmacy systems to obtain, process, and verify prescriptions, enter patient and drug information, retrieve medications, and check for possible drug interactions
- Measured, compounded, packaged, and labeled pharmaceuticals, ensuring correct dosages and compliance with labeling standards
- Administer immunizations, assist with health screenings, and telehealth services under pharmacist guidance
- Greeted patients, answered questions, resolved issues, and ensured positive, patient-centered experiences
- Assisted with unpacking, ordering, checking, and storing pharmaceutical shipments; managed inventory levels to ensure medication availability
Pharmacy Technician
Baton Rouge General
Baton Rouge, La
12.2021 - 10.2023
- Accurately prepared and dispensed prescription medications while adhering to safety protocols.
- Accurately process prescription orders and manage medication dispensing using pharmacy software.
- Communicate effectively with healthcare providers and patients to resolve medication-related inquiries.
- Addressed patient questions regarding prescriptions and provided clear medication instructions.
- Maintain inventory levels, ensuring proper stocking and compliance with pharmacy regulations.
- Monitored inventory and placed orders to maintain availability of critical medications.
- Operated automated dispensing machines to ensure efficient and accurate medication distribution.
- Process insurance claims efficiently to reduce delays and improve customer satisfaction.
- Assisted in reconciling medication lists to prevent errors and support patient safety.
Pharmacy Technician
Our Lady of the Lake Regional Med Center
Baton Rouge, La
03.2021 - 12.2021
- Accurately prepared and dispensed prescription medications while adhering to safety protocols.
- Accurately process prescription orders and manage medication dispensing using pharmacy software.
- Communicate effectively with healthcare providers and patients to resolve medication-related inquiries.
- Addressed patient questions regarding prescriptions and provided clear medication instructions.
- Assisted pharmacists with drug utilization reviews and medication consultations.
- Maintain inventory levels, ensuring proper stocking and compliance with pharmacy regulations.
- Monitored inventory and ordered critical medications to maintain availability.
- Operated automated dispensing machines to ensure efficient and accurate medication distribution.
- Updated patient records and ensured proper medication storage to maintain safety and efficacy.
Pharmacy Technician
Walgreens
Baton Rouge, La
08.2019 - 02.2021
- Compounded specialized medications under pharmacist supervision to fulfill unique patient needs.
- Verified insurance claims and processed billing efficiently to minimize patient wait times.
- Maintained accurate patient records and ensured compliance with medication storage protocols.
- Provided exceptional customer service by resolving issues and addressing prescription inquiries.
Assistant Manager
Family Dollar
Baton Rouge, La
11.2019 - 07.2018
- Oversaw daily store operations, managing cash and ensuring efficient opening/closing procedures.
- Trained and supervised team members, reinforcing store standards to support operational efficiency.
- Managed inventory control, maintaining stocked shelves and effective merchandise displays to enhance customer experience.
- Delivered excellent customer service, resolving issues promptly and ensuring a positive shopping experience.
Education
Certificate - Pharmacy Tech
FORTIS COLLEGE
Baton Rouge, LA08-2019
High School Diploma -
TARA HIGH SCHOOL
Baton Rouge, LASkills
- Pharmacy Claims Processing
- Insurance verification
- Sterile Compounding
- Aseptic Technique
- Data Entry
- Claims processing
- Documentation and reporting
- Attention to detail
- Problem solving
- Time management
- Customer Service
- Patient communication
- Staff Onboarding
- Pharmacology
Timeline
Refill Technician
Shields Health Solutions
05.2025 - Current
Pharmacy Technician
Albertsons Savon Pharmacy
10.2023 - 04.2025
Pharmacy Technician
Baton Rouge General
12.2021 - 10.2023
Pharmacy Technician
Our Lady of the Lake Regional Med Center
03.2021 - 12.2021
Assistant Manager
Family Dollar
11.2019 - 07.2018
Pharmacy Technician
Walgreens
08.2019 - 02.2021
Certificate - Pharmacy Tech
FORTIS COLLEGE
High School Diploma -
TARA HIGH SCHOOL