Alexis Aguirre
Colorado Springs,CO
Summary
Compassionate Hospital Corpsman known for high productivity and efficient task completion. Skilled in emergency medical response, patient care coordination, call center duties, patient satisfaction and medical record management. Excel in communication, empathy, and teamwork to ensure optimal patient care and support.
Overview
6
6
years of professional experience
Work History
Hospital Corpsman
USN
San Diego, CA
06.2018 - 05.2024
- Performed daily medical assessments of patients and recorded vital signs.
- Assisted physicians in the diagnosis, treatment and management of patient care.
- Managed immunization programs for military personnel.
- Maintained accurate records of patient treatments and medications administered.
- Ensured compliance with infection control protocols within the hospital setting.
- Instructed junior staff members on proper clinical practices and procedures.
- Coordinated scheduling of appointments for assigned caseload of patients.
- Administered medications and immunizations.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Facilitated patient care by performing examinations and administering treatment.
- Developed and implemented customer service policies and procedures.
- Provided guidance, training, coaching and mentoring to call center team members.
- Conducted performance reviews of call center staff and documented results.
- Implemented strategies to improve customer satisfaction levels.
- Resolved escalated customer complaints in a timely manner.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Maintained accurate records of all customer interactions using the company's CRM system.
- Ensured that agents complied with applicable laws regarding privacy protection.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Established call center to train enlisted and civilian staff on proper procedures
- Boosted patient satisfaction through efficient training processes
- Delivered healthcare services in a pediatric setting
Education
High School Diploma -
Highland High School
Bakersfield, CA05-2015
Skills
- Patient Monitoring
- Basic Life Support
- Triage
- Information tracking
- Call Monitoring
- CISCO expertise
- Customer Service
- Call logging
- Building rapport
- Professional phone voice
- Verbal and written communication
- Documentation And Reporting
- Training experience
- Problem-solving skills
- Appointment Scheduling
- Call Center/Patient Customer Service
Timeline
Hospital Corpsman
USN
06.2018 - 05.2024
High School Diploma -
Highland High School