Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexis Ailport

New Richmond

Summary

Versatile and people-focused professional with 5 years of customer service experience and 3 years in law enforcement operations. Adept at navigating high-stress situations, resolving complex issues, and maintaining composure under pressure. Proven ability to build rapport with diverse populations, actively listen to needs, and collaborate with teams to deliver exceptional service.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Correctional Officer

Minnesota Department Of Corrections
Oak Park Heights
01.2024 - Current
  • Oversees and maintains security, care, and control Incarcerated Persons and Incarcerated Persons activity within a Correctional Facility.
  • Participate in Emergency Response, riot control, confiscation, deescalation crises, settle disputes/conflict resolving and manage Incarcerated Persons behavior safely.
  • Factual and objective communication in Incident Reports/Documentation. Translating complex. High-stress situations into precise, factual documentation and case reports for review by management and regulatory boards.
  • Oversee the safety and security of staff members, visitors, supervisees, and the public. Maintaining records of staff entrance and exit times, security rounds and nonroutine events.

Shift Lead

Border Foods
Cottage Grove
05.2022 - 01.2024
  • Managed and supervised a team of employees during assigned shifts.
  • Implemented and enforced company policies and procedures to ensure smooth operations.
  • Trained and mentored new team members, providing guidance and support to enhance their skills.Monitored restaurant and took appropriate action to ensure customer service standards were exceeded while minimizing labor time and increasing revenue.
  • Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

Shift Lead

Pizza Hut
Cottage Grove
01.2020 - 04.2022
  • Managed and supervised a team of employees during shifts, ensuring smooth operations and efficient customer service.
  • Resolved customer complaints and concerns, ensuring high levels of customer satisfaction and retention.
  • Collaborated with upper management to establish and enforce standard operating procedures, ensuring compliance with company policies.

Education

High School Diploma -

Park High School
Cottage Grove, MN
06-2023

Skills

  • Effective Teamwork
  • Safety Standards
  • Communication Leadership
  • Conflict resolution
  • Crisis de-escalation
  • Attention to detail
  • Adaptability under pressure
  • File and record maintenance
  • Customer service
  • Conflict resolution skills

Certification

  • CPR

Timeline

Correctional Officer

Minnesota Department Of Corrections
01.2024 - Current

Shift Lead

Border Foods
05.2022 - 01.2024

Shift Lead

Pizza Hut
01.2020 - 04.2022

High School Diploma -

Park High School
Alexis Ailport