Versatile and people-focused professional with 5 years of customer service experience and 3 years in law enforcement operations. Adept at navigating high-stress situations, resolving complex issues, and maintaining composure under pressure. Proven ability to build rapport with diverse populations, actively listen to needs, and collaborate with teams to deliver exceptional service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Correctional Officer
Minnesota Department Of Corrections
Oak Park Heights
01.2024 - Current
Oversees and maintains security, care, and control Incarcerated Persons and Incarcerated Persons activity within a Correctional Facility.
Participate in Emergency Response, riot control, confiscation, deescalation crises, settle disputes/conflict resolving and manage Incarcerated Persons behavior safely.
Factual and objective communication in Incident Reports/Documentation. Translating complex. High-stress situations into precise, factual documentation and case reports for review by management and regulatory boards.
Oversee the safety and security of staff members, visitors, supervisees, and the public. Maintaining records of staff entrance and exit times, security rounds and nonroutine events.
Shift Lead
Border Foods
Cottage Grove
05.2022 - 01.2024
Managed and supervised a team of employees during assigned shifts.
Implemented and enforced company policies and procedures to ensure smooth operations.
Trained and mentored new team members, providing guidance and support to enhance their skills.Monitored restaurant and took appropriate action to ensure customer service standards were exceeded while minimizing labor time and increasing revenue.
Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
Shift Lead
Pizza Hut
Cottage Grove
01.2020 - 04.2022
Managed and supervised a team of employees during shifts, ensuring smooth operations and efficient customer service.
Resolved customer complaints and concerns, ensuring high levels of customer satisfaction and retention.
Collaborated with upper management to establish and enforce standard operating procedures, ensuring compliance with company policies.