Supported daily restaurant operations in a high-volume environment, overseeing front-of-house and back-of-house staff to ensure smooth service and exceptional guest experiences.
Assisted the General Manager in staff scheduling and training staff.
Monitored food safety, cleanliness, and compliance with health regulations.
Collaborated on inventory control, ordering, and vendor relations to optimize cost efficiency and minimize waste.
Handled guest complaints with professionalism.
Analyzed daily sales and labor reports to drive operational improvements and support revenue goals.
Supervised all areas of restaurant to keep it clean and well-maintained.
Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Analyzed daily sales figures and developed strategies to increase sales.
Bartender/Server
The Pub at PGC
04.2023 - Current
Serving drinks: Prepare and serve alcoholic and non-alcoholic drinks to customers, including cocktails, beer, wine, and mixed drinks
Managing inventory: Maintain bar supplies and ensure the bar is stocked with the right amount of beverages
Customer service: Interact with customers, take orders, and make recommendations
Ensuring responsible alcohol service: Verify customer age and ID, and monitor alcohol consumption
Maintaining cleanliness: Keep the bar area clean and organized, including washing glasses and utensils
Handling cash: Operate the Point of Sale (POS) system, handle cash transactions, and balance cash drawers
Adhering to policies: Follow company policies and procedures, including food safety guidelines
Training new staff: Train new staff members if required
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.