Front Office Clerk - Float (Central Region)
Legacy Community Health
04.2024 - Current
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Improved communication between patients and medical staff with accurate message relay.
- Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
- Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
- Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Collaborated with healthcare team members to optimize the overall care process for patients.
- Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.