Alexis Alcala

Performing a variety of tasks is crucial, both clinical and administrative. These tasks include triaging patients, scheduling appointments, screening and referring phone calls, communicating and interacting with patients, providing clerical and word processing support, offering staff support to the unit, and assisting with clinical and laboratory procedures as required. These responsibilities cover many important functions within the healthcare setting.

As a Customer Service Associate I would assist in responding to customer inquiries, resolved customer inquiries in a timely manner, assisted customers with returns, exchanges, refunds, and other transactions as needed, answered phone calls from customers promptly and courteously, supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.