Hi, I’m
Alexis Alexander
Augusta,GA
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
years of professional experience
Work History
Augusta Smiles DentistryAugusta , GA
Dental Receptionist
05.2020 - Current
Job overview
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Electrolux
Customer Service Representative
02.2018 - 02.2020
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
AT&T
Sales Agent
02.2017 - 01.2018
Job overview
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
Education
Cross Creek High SchoolAugusta, GA
High School Diploma
05.2015
Skills
- Issue Resolution
- Phone and Email Etiquette
- Patient Flow Management
- Understanding of confidentiality laws
- Payment Processing
- Data Entry
- Punctual and Reliable
- Heartsaver First Aid CPR AED
- CPR Certified
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Dental Receptionist
Augusta Smiles Dentistry
05.2020 - Current
Customer Service Representative
Electrolux
02.2018 - 02.2020
Sales Agent
AT&T
02.2017 - 01.2018
Cross Creek High School
High School Diploma