Summary
Overview
Work History
Education
Skills
Timeline
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ALEXIS ALGER

Port Allegany

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

16
16
years of professional experience

Work History

CSR

Aetna
01.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted in multiple projects such as application statuses, commissions spreadsheets, holds management, and outreach projects.
  • Have an assigned staff assistance day where I help fellow employees with questions that may arise while they are on the phones.
  • 5 months on Liaison emails, with longer experience in the Broker Services Mailbox.

SENIOR EXECUTIVE ASSISTANT / HEAD OF COMMUNITY OUTREACH

Caruthers College & Financial Planning
08.2014 - 11.2023
  • First point of contact for new and existing customers.
  • Inbound and Outbound Calls
  • Maintained the utmost discretion with client information.
  • Recorded, transcribed, and distributed meeting minutes.
  • Assisted with general administrative tasks and initiatives for the company resulting in company's performance increase.
  • Scheduled appointments, meetings, and travel arrangements for owner as well as maintaining order in company calendar.
  • Served as direct assistant to owner of the company, supporting all aspects of production and office management.
  • Worked to alleviate executive overload by handling all customer interactions for company including email, phone, and social media interactions.
  • In charge of community outreach, including speaking to new and existing customers, responding to social media messages, and mass calling hundreds of clients for various reasons.
  • Managed Social Media platforms for company.
  • Created, maintained and entered client information into databases.
  • Answered telephone calls and emails to take messages, provide information and schedule appointments for clients and owner.
  • Reviewed and updated client correspondence files and scheduling database.
  • Assisted in the preparation of presentations, documents, and other materials needed for meetings.
  • Responded to emails and phone calls in a timely manner while providing accurate information to hundreds of company clients.
  • Developed and maintained customer relationships, ensuring a high level of customer satisfaction.
  • Customer Service
  • Utilized Microsoft Office Suite
  • Facilitated communication between managers, employees, customers, vendors, and other stakeholders.
  • Built and maintained relationships with community partners to increase opportunities for enrollment.
  • Customer Service
  • Maintained detailed records of all outreach activities for reporting purposes.

VIRTUAL ASSISTANT / TEAM LEAD

VA STAFFING
05.2012 - 08.2014
  • Main responsibilities in this role were Cold & Warm calling leads for real estate investors.
  • Managing a small team of employees.
  • Data Management and Entry.
  • Outbound Calls

CUSTOMER SERVICE REPRESENTATIVE

EMPEREON CALL CENTER
08.2009 - 05.2012
  • High Volume Outbound Calls
  • High Q&A Scores
  • Trusted Verifier of Sales
  • Utilized product knowledge and customer protocols.
  • Customer Service
  • Cultivated customer relationships and increased sales by offering information about new products and services.

Education

Associate of Arts - Business Management

University of Phoenix
Tempe, AZ
05-2027

HIGH SCHOOL DIPLOMA -

Otto Eldred Jr. Sr. High School
Duke Center, PA
05.2008

Skills

  • Social Media Account Management
  • Community Organization
  • Calendar Management
  • Annual Planning
  • Community Engagement
  • Adobe
  • Public Outreach
  • Program Development and Implementation
  • Time Management
  • Outreach Strategies
  • Report Preparation
  • Recordkeeping Skills
  • Data Tracking
  • Microsoft Office
  • Phone Etiquette
  • Cold and Warm Calling
  • Discretion
  • Computer Skills
  • Typing Speed - 80 WPM
  • Attention to Detail
  • Inbound calls
  • Research
  • Outbound calls
  • Proficiency with email platforms
  • G-Suite
  • Excellent Organization
  • Strong Customer Service
  • Administrative and Clerical Tasks
  • General Office Management

Timeline

CSR

Aetna
01.2024 - Current

SENIOR EXECUTIVE ASSISTANT / HEAD OF COMMUNITY OUTREACH

Caruthers College & Financial Planning
08.2014 - 11.2023

VIRTUAL ASSISTANT / TEAM LEAD

VA STAFFING
05.2012 - 08.2014

CUSTOMER SERVICE REPRESENTATIVE

EMPEREON CALL CENTER
08.2009 - 05.2012

Associate of Arts - Business Management

University of Phoenix

HIGH SCHOOL DIPLOMA -

Otto Eldred Jr. Sr. High School

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