Alexis Allen
Lawrenceville,GA
Summary
Exceptional career in Customer Service with experience in the healthcare telecommunications industry. Great team player with a positive attitude and skill in building rapport with clients. Motivated to maintain customer satisfaction and contribute to overall team success. Strong work ethic, multitasking, and time management capabilities, with the ability to grasp new concepts.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Georgia Clinic
12.2022 - 01.2024
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations
- Obtained payments from patients and scanned identification and insurance cards
- Streamlined appointment scheduling by implementing an efficient online booking system
- Followed up with customers about resolved issues to maintain high standards of customer service
- Managed high call volume with exceptional professionalism and efficiency
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Remote Medical Customer Service
Apollo Pharmacy
12.2021 - 10.2022
- Collected required documents to prepare discharge and release summaries of patients
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service
- Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation
- Served as an integral member of the healthcare team by actively participating in meetings, offering valuable input on process improvements related to scribe services
- Made follow up calls to schedule next appointments
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference
- Met customer call guidelines for service levels, handle time and productivity
Patient Access Coordinator
Vein Clinics Of America
06.2020 - 04.2021
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages
- Delivered support to medical staff in completion of patient paperwork
Sonographer Intern
Gwinette Clinic
07.2019 - 03.2020
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information
- Cultivated a positive learning environment, seeking feedback from mentors and implementing suggestions for improvement in daily practice.
- Prepared and administered contrast materials, radiopharmaceuticals, anesthetic, and antispasmodic drugs for imaging procedures
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation
- Optimized exam quality using proper transducer selection, machine settings adjustments, and scanning techniques for each specific examination
- Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations
Customer Service Agent
Allstate Insurance Co
08.2017 - 10.2018
- Developed customer service policies and procedures to meet and exceed industry service standards
- Promptly responded to inquiries and requests from prospective customers
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Improved overall efficiency by providing constructive feedback to peers during team meetings
- Addressed customer account discrepancies and concerns in person and over the phone
- Gathered information from policy holders to review and complete documentation of current or new policies
Sales and Service Associate
Saks Fifth Avenue
01.2016 - 08.2017
- Drove sales, service, and profit in designated department
- Greeted and educated customers on current promotions
- Completed markdown process and sign merchandising timely, accurately, and in accordance with current promotions
- Contributed to the ongoing maintenance of visual display, selling floor, and fitting rooms in adherence to loss prevention and compliance procedures
- Processed sales transactions utilizing POS register system
- Recommended, selected, and assisted with locating merchandise based on customer needs
Brand Associate
Old Navy
05.2014 - 01.2016
- Marketed current sales and promotions for Old Navy's products and brand to drive sales and create optimal shopping experiences for customers
- Assisted customers with selection, location, and availability of products
- Maintained visual elements, organization, and cleanliness of fitting rooms and sales floor activities including product folding and sizing
- Executed cash wrap transactions timely and accurately
- Performed sales transactions, processed merchandise returns and exchanges, and participated in store recovery and safety functions to prevent loss and minimize risk
- Executed signage and markdown processes to meet productivity and pricing standards.
Education
Associate of Science - Diagnostic Medical Sonography
Cambridge College of Healthcare & Technology
Sandy Springs, GA03.2020
Bachelor of Science - Public Health Education
Georgia Southern University
Statesboro, GA12.2017
Skills
- Medical terminology knowledge
- Microsoft Office
- Call center experience
- Inbound Customer Service
- Needs Assessment
- Account Updates
- MS Office
- Appointment Scheduling
Education Certification
- Bachelor of Science Degree in Public Health, 3.0, Health Education and Promotion, Georgia Southern University, Statesboro, GA, President's List (Fall 2017)
- Collaborative IRB Training Initiative (CITI)
- Statistical Package for Social Science (SPSS)
Public Health Experience
- Student Intern, Office of Alcohol and Other Drugs Programs at Georgia Southern University, Statesboro, GA, MM/DD/YY, Completed 600 volunteer hours in public and behavioral health field, Scheduled student appointments and class registration for mandatory classes, Created content for promotional awareness information for health topics regarding substance use and abuse, Delivered training on substance use and its effects utilizing PowerPoint presentations to improve behavior and attitude, Schedules student appointments and class registration for mandatory classes
- Physical Activity and Nutrition Instructor, Kidovations, Statesboro, GA, MM/DD/YY, Developed program proposal with needs assessment to increase student behavior and knowledge of physical activity and nutrition, Conducted research encompassing data analysis Statistical Package for Social Sciences (SPSS) and conclusion with results, A class size of 25 students were impacted by the program proposal
Leadership Affiliations
- Alpha Phi Omega, Nu Epsilon Chapter of Georgia Southern University, Treasurer, 2016-2017, Oversaw chapter budget, Strategized ways to increase funds by coordinated fundraising events, Recorded new membership additions and distributed national identification cards
- African Student Association, Secretary, 2016-2017, Facilitated and tracked upcoming events, Planned and delegated committee tasks
Charitable Service
- Completed over 150 service hours at Georgia Southern State University
- Traveled to Ecuador to teach a class of 16 second graders subjects in Spanish (Math, English, P.E.)
- Weekly Habitat for Humanity Volunteer
Technology Skills
- Word
- PowerPoint
- Excel
Core Knowledge And Skills
- Public Health Education & Promotion
- Health Awareness Training
- Program & Event Planning
- Health & Wellness Program Design
- Teamwork & Collaboration
- Customer Service Relations
- Research, Analysis, & Data Collection
- Product Sales & Marketing
- Analytical Problem Solving
Languages
Spanish
Limited Working
Timeline
Customer Care Representative
Georgia Clinic
12.2022 - 01.2024
Remote Medical Customer Service
Apollo Pharmacy
12.2021 - 10.2022
Patient Access Coordinator
Vein Clinics Of America
06.2020 - 04.2021
Sonographer Intern
Gwinette Clinic
07.2019 - 03.2020
Customer Service Agent
Allstate Insurance Co
08.2017 - 10.2018
Sales and Service Associate
Saks Fifth Avenue
01.2016 - 08.2017
Brand Associate
Old Navy
05.2014 - 01.2016
Associate of Science - Diagnostic Medical Sonography
Cambridge College of Healthcare & Technology
Bachelor of Science - Public Health Education
Georgia Southern University