Alexis Altamuro
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
ED Registrar
Catholic Health
02.2016 - Current
- Verified financial and insurance information using appropriate database retrieval systems.
- Reviewed, assessed and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
- Guided and assisted patients and staff members regarding insurance regulations.
- Accepted payment from patients, reconciled cash payments and offered feedback to supervisor regarding various payment and cash issues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Maintained current knowledge base regarding insurance information and managed care guidelines.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted patient intake interviews, recording and documenting relevant information.
Recruiter
Total Healthcare Staffing
01.2015 - 12.2015
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed and implemented plans to improve recruitment process.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Advertised job opportunities on social media platforms and job boards
Receptionist
Total Healthcare Staffing
11.2014 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NY06.2014
Skills
- Scheduling Tests and Procedures
- Maintain Records
- Insurance Authorizations
- Project Requirements
- Data Entry Software
- Medical Records Verification
- Conflict Resolution
- Customer Satisfaction
- Patient Confidentiality
- Patient Chart Management
- Registration Paperwork
Timeline
ED Registrar
Catholic Health
02.2016 - Current
Recruiter
Total Healthcare Staffing
01.2015 - 12.2015
Receptionist
Total Healthcare Staffing
11.2014 - 01.2015
High School Diploma -
Walter G O'connell Copiague High School