Alexis Amezcua
San Jose,CA
Summary
I'm a Healthcare Protection Officer who is responsible for ensuring the safety and security of patients, staff, and visitors within healthcare facilities. Prior to this, I was a Residential Security Supervisor with a proven track record of over 2 years in residential and executive protection. I have played a pivotal role in developing emergency equipment, implementing robust security policies, and designing state-of-the-art security rooms for high profile Executive's residences. In recognition of my expertise, I earned a coveted spot on the Correctional Emergency Response Team (SWAT Team), where I effectively managed riots and prison escapes. With a background spanning over 6 years in customer service, I have cultivated a deep understanding of client satisfaction, working closely with Principals and clients from various companies. Furthermore, I possess exceptional communication skills, honed through extensive interaction with diverse individuals during my 2000+ hours of community service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Protection Officer
Blackstone Consulting Inc
09.2023 - Current
- Managed and de-escalated conflicts or disturbances involving patients, staff, or visitors.
- Safely restrained patients using approved methods when verbal de-escalation was ineffective, preventing harm to the patient and medical staff.
Residential Security Advisor
Surefox
04.2022 - Current
- Communicated with security team and clients using two-way radios, mobile phones and other technological devices.
- Responded quickly to incidents, assessed active situations for security concerns, and responded to emergency situations to assess and deflect issues.
Safety and Security Advisor RS- Asst. Team Lead
Surefox
02.2023 - 06.2023
- Oversaw team of Residential security officers by creating and managing staff scheduling and performance evaluations, approved requested time off, and updated any and all reports.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
Safety and Security Advisor EP Patrol
Surefox Consultant
11.2021 - 04.2022
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
Incident Commander/Supervisor SBO Blue Jay
Surefox Consultant
04.2021 - 11.2021
- Answered alarms, inspected suspicious activities, monitored premises, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Corrections Lieutenant
Sanders Estes Unit
02.2019 - 09.2019
- Assisted in restraining violent and unruly inmates.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised 50+ employees and performance of tasks and managed 3000+ offenders.
Correctional Supervisor
Johnson County Correctional Facility
04.2018 - 02.2019
- Implemented defensive tactics and physical restraints to maintain safety and security of a Correctional facility.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Insurance Agent
People Helping People
06.2016 - 02.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Aviation Boatswain's Mate Handler/Crash And Salvage
US Navy - PSD Afloat West
05.2012 - 10.2015
- Operated, maintained and performed organizational maintenance on ground-handling equipment used for moving and hoisting aircraft ashore and afloat
- Performed Crash rescue, fire fighting, crash removal and damage control duties in connection with launching and recovering of aircraft
Education
No Degree - Fire Technology
City College of San Francisco
San Francisco, CA12.2023
Skills
- Critical thinking
- De-escalation Techniques
- Weapons training
- Fire equipment knowledge
- Disaster preparedness
- High stress tolerance
- Organized
- Team player
- Problem solving
- Trained in defensive tactics
Affiliations
- California Department of Insurance License #0L03500
- Accident and Health Agent Life-Only Agent
- Correctional Emergency Response Team (C.E.R.T)
Certification
- First Aid/CPR Certified
- BSIS Security Guard Certification
- Sanders Estes Defense and De-Escalation Techniques (CARE)
- Correctional Emergency Response Team (C.E.R.T)
- California Department of Insurance License
Languages
Sign Language
Limited Working
Timeline
Healthcare Protection Officer
Blackstone Consulting Inc
09.2023 - Current
Safety and Security Advisor RS- Asst. Team Lead
Surefox
02.2023 - 06.2023
Residential Security Advisor
Surefox
04.2022 - Current
Safety and Security Advisor EP Patrol
Surefox Consultant
11.2021 - 04.2022
Incident Commander/Supervisor SBO Blue Jay
Surefox Consultant
04.2021 - 11.2021
Corrections Lieutenant
Sanders Estes Unit
02.2019 - 09.2019
Correctional Supervisor
Johnson County Correctional Facility
04.2018 - 02.2019
Insurance Agent
People Helping People
06.2016 - 02.2018
Aviation Boatswain's Mate Handler/Crash And Salvage
US Navy - PSD Afloat West
05.2012 - 10.2015
No Degree - Fire Technology
City College of San Francisco
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