Alexis Anderson
Mobile,AL
Summary
- Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls and handling emergency issues with patience and tact.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate individual with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Member Frontline Cashier
Sam's Club
11.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Call Center Customer Service Representative
Sedgwick Claims Management
06.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Associate
Walmart
04.2019 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Greeted and verified members and guests upon entry to optimize security.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
Winn-Dixie
10.2018 - 04.2019
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Warehouse Worker
Amazon Fulfillment Center
10.2017 - 10.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 49 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Helped train new employees in safe practices and warehouse procedures.
Call Center Customer Service Representative
Pilot Catastrophe Services
04.2016 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Wp Davidson High School
Mobile05.2014
Skills
- Customer Service
- Account Updating
- Call Center Operations
- Call Management
- Call Center Customer Service
- Keyboarding
- Data Entry
- Time Management
- Active Listening
- Cash Handling
- POS Systems
- Customer Assistance
Personal Information
Willing To Relocate: Anywhere
Timeline
Member Frontline Cashier
Sam's Club
11.2022 - 11.2023
Call Center Customer Service Representative
Sedgwick Claims Management
06.2022 - 10.2022
Customer Service Associate
Walmart
04.2019 - 02.2022
Cashier
Winn-Dixie
10.2018 - 04.2019
Warehouse Worker
Amazon Fulfillment Center
10.2017 - 10.2018
Call Center Customer Service Representative
Pilot Catastrophe Services
04.2016 - 10.2017
High School Diploma -
Wp Davidson High School