Alexis Anderson
McDonough,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Systems analyst position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
McDonough, GA
11.2022 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 40 customer calls per day.
(Remote) Customer Service Supervisor
TTEC
Covington, GA
07.2020 - 09.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Security Officer Supervisor
Capital Guard & Patrol
Covington, GA
10.2018 - 06.2020
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
Education
Bachelor of Science in Information Technology - Internet Technology
American InterContinental University
Schaumburg, IL 10.2023 - Current
Associate of Criminal Justice - Criminal Justice
American InterContinental University
Schaumburg, IL 03.2021 - 10.2022
High School Diploma -
Newton High School
Covington, GA 08.2007 - 05.2011
Skills
Excellent oral, written, analytical, and interpersonal communication skiills
Strong proficiency in the use of Microsoft Office and/or standard software applications typically used in a corporate office environment
Microsoft PowerPoint, Microsoft Excell, Live chat
Timeline
Bachelor of Science in Information Technology - Internet Technology
American InterContinental University
10.2023 - Current
Customer Service Representative
Teleperformance
11.2022 - 03.2024
Associate of Criminal Justice - Criminal Justice
American InterContinental University
03.2021 - 10.2022
(Remote) Customer Service Supervisor
TTEC
07.2020 - 09.2022
Security Officer Supervisor
Capital Guard & Patrol
10.2018 - 06.2020
High School Diploma -
Newton High School
08.2007 - 05.2011